An unfair contract term, under the Consumer Rights Act 2015, is a term in a contract between a business and a consumer that, contrary to the requirement of good faith, causes a significant imbalance in the parties’ rights and obligations to the consumer’s detriment. An unfair term is not binding on the consumer.
How the rules work
The protection applies to consumers, meaning individuals acting wholly or mainly outside their trade, business, craft or profession. If you store mainly for your business, these particular rules don’t cover your agreement.
Whether a term is fair depends on what the contract is for, the circumstances when it was agreed, and the contract’s other terms. The main subject of the contract, and whether the price is good value, can’t be challenged as unfair, but only if those terms are transparent and prominent. Transparent means written in plain and intelligible language, and legible.
At Wigwam
Our full terms and conditions are online, so you can read every term before you book, and anything agreed specially with you can be written into your agreement. Storing with us doesn’t take away your rights as a customer: if you’re storing as a private individual, you have the same consumer protections as with any other contract.
If we ever change our terms or your price, we’ll tell you in writing at least 28 days before the change applies, and you can leave without charge before then if you’d rather.
If any term worries you, please talk to us first on 0800 2545585 or at hello@wigwamstorage.co.uk, and we’ll explain what it means in practice. For independent advice, the Citizens Advice consumer helpline is 0808 223 1133, Monday to Friday, 9am to 5pm.
Related terms
Related questions
- Is a storage agreement a lease or a licence?
- What are my cancellation rights for storage?
- How do I make a complaint to Wigwam?
Further reading
- legislation.gov.uk: Consumer Rights Act 2015, section 62
- Citizens Advice: Contact the consumer service