We understand the importance of safeguarding your valuable possessions whilst they are in storage.

At Wigwam Self Storage, our commitment to the safety and security of your items is unwavering. We take extensive measures to ensure their protection. However, certain unforeseen events like fire, flood, and infestations are beyond our control. For instance, if a neighbouring customer failed to properly defrost their freezer before storing it, water leakage could damage your belongings in the storage unit.

Ordinarily, standard home insurance policies do not extend coverage to items stored away from your home address, such as in a self-storage facility. Even the few that do offer coverage often exclude various specific storage-related risks.

To ensure peace of mind for all parties, we insist that every customer maintains contents protection for their stored goods throughout their time in our self-storage facility.   This is why we’ve developed a tailored solution designed precisely to meet your storage requirements.


StoreProtect is an optional extension to our standard contract that allows us to accept liability for loss or damage to your goods in certain circumstances.  It provides protection against an extensive array of potential risks. This includes but is not limited to:

  • Physical loss or damage caused by burst pipes or water leakage
  • Theft involving forcible entry or exit
  • Damage from moths, insects, or vermin originating externally
  • Fire, lightning, explosion, earthquake, storm, riot, strike, civil commotion, malicious damage, impact by vehicles and aircraft

Preserving Your Home Insurance Benefits

StoreProtect is exclusively tailored to your items in storage, which means it won’t affect your ‘no claims’ status on your home insurance policy or any future claims you might make on your home insurance.

Customised Coverage for You

Your contents protection quote through StoreProtect is based on the full replacement value of your stored items. If an item becomes irreparably damaged during storage, you’ll receive compensation equivalent to the full replacement cost.

To get an estimate, calculate the replacement value of the items you plan to store and contact us for a quote.

Coverage starts the moment you place your valuables in self-storage and remains in effect until you retrieve them. With customers either enrolled in our Enhanced Liability Service or having confirmed their own insurance, you’re fully protected even if someone else’s belongings cause harm to yours.

Providing Your Own Self-Storage Cover

You have the option to secure your own insurance, but it must cover items stored in a self-storage facility. Not all household insurance policies extend coverage to stored possessions, so verify if your policy includes self-storage protection.

If you choose not to use our Enhanced Liability Service, you must provide proof of your coverage. Your insurance should cover goods stored in a self-storage facility and specify the storage company’s name along with the full postal address of the premises.

Historically, customers that have procured their own insurance let it lapse over time. Unfortunately, this means that they couldn’t make claims in cases of unfortunate incidents or provide compensation if their stored items caused damage to others’ belongings.

Maintaining valid and up-to-date storage unit insurance documentation is your responsibility.

If you do not opt for StoreProtect, our standard terms limit Wigwam’s liability for your goods to a maximum of £100. 

Items Prohibited from Storage at Wigwam Self Storage

Certain items are not permitted for storage at our facilities, including but not limited to:

  • Fireworks
  • Weapons or munitions
  • Explosives
  • Perishable goods
  • Flammable substances
  • Toxic, pollutant, or contaminated items
  • Cash and securities
  • Living creatures
  • Radioactive materials, chemicals, biological agents, or asbestos
  • Tyres
  • Battery charging boosters, power inverters, power generators
  • Items emitting fumes, odours, or smells
  • Illegally obtained or illegal goods
  • High-value items requiring specialized storage
  • Cremation ashes
  • Waste