Terms & Conditions

Storage Terms & Conditions

When you rent a storage unit from Wigwam, we agree to grant you, and you accept, a licence to use and access the space identified as your storage unit, on the conditions set out below.

Please carefully read the conditions before signing the storage licence. All such conditions will be binding on your signing of the agreement. This licence shall not create a tenancy or lease or the relationship of landlord and tenant between you and us.

A full list of conditions is available to read below. Wigwam are here to help, so please email us at hello@wigwamstorage.co.uk if you have any queries or questions.

Wigwam Storage – STANDARD SELF STORAGE LICENCE AGREEMENT – CONDITIONS

DEFINITIONS
“We”, “Us” or “Our” means the Self Storage Business.
“You” or “Your” means the customer named in this Agreement.
“Agent” means persons who you authorise, or who accompany you, to access the Unit.
“Agreement” means this Self Storage Licence Agreement , made up of the Cover Sheet and these Conditions.
“Facility” means the building, warehouse, external storage containers or other land or premises operated by the Self Storage Business, the address of which is detailed on the Cover Sheet.
“Property” or “Your Property” or “Goods” means any and/or all goods stored by You in a storage Unit allocated to You at Our Facility.
“Storage Period” the period from and including the Storage Period Start Date detailed on the Cover Sheet until the date on which the licence granted by Us is ended in accordance with these Conditions.
“Unit” means a segregated area of Our Facility made available for You to secure and store Goods’

STORAGE:

1. So long as all Fees are paid up to date and subject to these Conditions, You: (a) are granted a licence during the Storage Period only to store Goods in the Unit allocated to You by Us from time to time and only in that Unit; (b) are deemed to have knowledge of the Goods in the Unit; and (c) warrant that You are the owner of the Goods in the Unit and/or entitled at law to deal with them in accordance with all aspects of this Agreement as agent for the owner.

2. We: (a) do not have and will not be deemed to have knowledge of the Goods; (b) are not a bailee, custodian or warehouseman of the Goods and You acknowledge that We do not take possession of the Goods; (c) do not grant any lease or tenancy of the Unit or any part of the Facility and nothing in this Agreement creates a landlord and tenant relationship; and (d) retain control, possession and management of the Facility and the Unit and the You have no right to exclude Us from the Facility or the Unit

3. This Agreement will come into existence between Us and You when We notify You We have accepted Your order by signing the Cover Sheet. The Storage Period will begin on the date agreed with You during the order process and set out on the Cover Sheet.

COST:

4. You must pay the Deposit on signing this Agreement. The Deposit (or the balance of it after any appropriate deductions for unpaid Fees, repairs, cleaning or other charges to put right any breach of this Agreement by You) will be refunded by cheque or electronic transfer within 21 days of termination of this Agreement.

5. You are responsible to pay:
(a) the Storage Fee (being the amount set out in the Cover Sheet or as most recently notified to You by Us). We will take the first payment on acceptance of Your order and will take subsequent payments in advance on the invoice date for each Storage Period or other date agreed with You (Due Date). It is Your responsibility to see that payment is made directly to Us on time and in full throughout the Storage Period. We do not normally bill for Fees but will issue an electronic invoice following payment. Any Storage Fees paid will not be credited to Your account unless You identify the payment clearly and as directed by Us. If you fail to correctly identify a payment, We reserve the right to take steps to enforce the Agreement (including the sale of Goods) due to Your failure to pay Storage Fees. We shall have no liability to You as a result of taking such action and You agree to fully indemnify Us for any costs, including those outlined in (c), below, We incur in taking such action. We will not accept that payment has been made until it has received by Us in cleared funds;
(b) a Late Payment Fee each time a payment is late or cancelled;
(c) any costs incurred by the Us in collecting late or unpaid Storage Fees, or in enforcing this Agreement in any way, including but not limited to postal, telephone, unit inventory, debt collection, personnel and/or default action costs and associated legal and professional fees;
(d) any government taxes or charges (including any value added tax or insurance premium tax) levied on any supplies made under this Agreement; and
(e) the Cleaning Fee or charges for repairs, to be invoiced at Our discretion as described in Clause 23.
Where You have more than one agreement with Us, all will form one account and We may in our sole discretion apply any payment made by You or on Your behalf on this Agreement against the oldest amount due from You to Us on any agreement in the account. If You make a part payment of any Storage Fees due to Us and We retain Your part payment, this will not affect Our ability to take any action against You or to exercise any rights We have under this Agreement in respect of the Storage Fees which remain outstanding from You. The time period from which We may take such action will still start from the Due Date when the original Storage Fees

DEFAULT – RIGHT TO SELL OR DISPOSE OF GOODS:

6. We take the issue of prompt payment seriously and We shall have a general and particular right of lien, which is a right to seize and sell or otherwise dispose of some or all of the Goods as security for Your obligation to make payments under this Agreement. If any sum owing to Us and other Fees related to this Agreement are not paid when due (Debt), You authorise Us without further notice to: (a) refuse You and Your Agents access to the Goods, the Unit and the Facility and to overlock the Unit until the Debt has been paid in full; (b) enter the Unit and inspect and/or remove the Goods to another unit or site and to charge You for all reasonable costs of doing so on any number of occasions; and (c) apply the Deposit against the Debt and, if insufficient to clear it in full, hold onto and/or ultimately sell or dispose of some or all of the Goods in accordance with Clauses 8 to 10. You acknowledge that (a) We shall be entitled to continue to charge Storage Fees from the date the Debt becomes due until payment is made in full or the Goods are sold or disposed of; (b) We will sell the Goods as if We were the owner and will pass all rights of ownership in the Goods to the buyer; and (c) if You do not pay Fees on the Due Date, the value of any discounts and special offers (including periods of free storage) which You have received will be payable by You in full.

7. If on expiry or termination of this Agreement for any reason, You fail to remove all Goods from the Unit, We are authorised to treat the Goods as abandoned and may sell or dispose of all Goods by any means in accordance with Clauses 8 to 10. You are liable for Storage Fees for the period from abandonment to the sale or disposal of the Goods together with any costs of disposal incurred, which shall be added to the, or treated as a, Debt.

8. Before We sell or dispose of the Goods, We will give You notice in writing directing You to pay (if You are in default) or collect the Goods (if they are treated as abandoned). This notice will be sent by registered or recorded delivery to the postal address last notified by You to Us in writing and by email and/or by direct message on social media. If no address within the UK has been provided, We will use any land or email address or social media details We hold for You and any ACP. If You fail to pay the Debt and/or collect the Goods (as appropriate) We will access the Unit and begin the process to sell or dispose of the Goods. You consent to and authorise the sale or disposal of all Goods without further notice regardless of their nature, content or value. We will sell the Goods for the best price reasonably available in the open market, taking into account the costs of sale. We may also require payment of default action costs, including any costs associated with accessing the Unit and disposal or sale of the Goods, which shall be added to the, or treated as a, Debt.

9. Sale proceeds will be applied first against the cost of removal and sale of Goods and second to pay the Debt. If sale proceeds do not discharge all of these costs and the Debt, You must pay Us the balance within 7 days of a written demand from Us. We may take action to recover the balance and any legal and administration costs incurred in doing so. If sale proceeds exceed the amount due from You, We will attempt to return the excess funds to you. If this is not reasonably possible, we will hold the balance for You but no interest will be payable on it.

10. If, in the opinion of Us and entirely at Our discretion, the Goods are either not saleable, fail to sell when offered for sale, or are not of sufficient value to warrant the expense of attempting to sell, You authorise Us to treat the Goods as abandoned and We may dispose of all Goods by any means at Your cost. We may dispose of the Goods at Our discretion in the event that: (a) Goods are damaged due to fire, flood or other event that has rendered them, in Our reasonable opinion, severely damaged, of no commercial value, or dangerous to persons or property; or (b) Goods may contain personal data belonging to You or others. We do not need Your prior approval to take this action but will send written notice to You within 7 days of assessing damaged Goods.

11. Any items left unattended in common areas at the Facility or outside Your Unit at any time shall be treated as abandoned and may at Our discretion be moved, sold or disposed of immediately with no liability to Us..

ACCESS:

12. You have the right to access the Unit during Access Hours as posted by Us and subject to the terms of this Agreement. We will try to provide advance warning of changes to Access Hours by notice at the Facility and/or by SMS or email, but We reserve the right to change Access Hours temporarily to other reasonable times without giving prior notice.

13. If We have agreed to grant You extended access to the Unit outside normal hours, the extended access is available between the hours indicated on the Cover Sheet, subject to You paying any relevant additional charges

14. Only You or Your Agents may access the Unit. You are responsible for and liable to Us and other users of the Facility for Your own actions and those of Your Agents. We may (but are not obliged to) require proof of identity from You or any other person at any time and, at Our sole discretion, may refuse access to the Facility to any person who is unable to produce satisfactory proof.

15. We may refuse You access to the Unit and/or the Facility where moneys are owing by You to Us, whether or not a formal demand for payment has been made, or if We consider the safety or security of any person, Unit or Goods on or at the Facility has been threatened or may be put at risk.

16. You should not leave a key with or permit access to the Unit to any person other than Your own Agent who is responsible to You and subject to Your control. If You do so, it is at Your own risk.

17. You authorise Us and Our agents and contractors to enter the Unit in the following circumstances and to break any lock if reasonably necessary to gain entry: (a) on not less than 7 days’ notice to inspect or carry out repairs or alterations to the Unit or any other part of the Facility; (b) without prior notice (but with notice as soon as practicable after the event) in the event of an emergency (including for repair or alteration) or to prevent injury or damage to persons or property; (c) if We believe the Unit is being used to store prohibited Goods or for a prohibited purpose; (d) if We are obliged to do so by law, by the Police, Fire Services, Trading Standards, HM Revenue & Customs, other competent authority or by a Court Order; or (e) to relocate the Goods or exercise Our lien or power of sale or disposal in accordance with this Agreement.

18. You must not store (or allow any other person to store) any of the following in the Unit: (a) food or perishable goods unless securely packed so they are protected from and do not attract vermin; (b) any living creatures; (c) combustible or flammable substances including but not limited to gas, paint, petrol, oil, cleaning solvents or compressed gases; (d) firearms, explosives, weapons or ammunition; (e) chemicals, radioactive materials, biological agents, toxic waste, asbestos or other potentially hazardous substances; (f) any item that emits fumes, or odours; (g) any illegal item or substances or goods illegally obtained such as illicit (counterfeit/smuggled) tobacco or alcohol and unlicensed or unsafe goods (including but not limited to toys, electrical goods, medicines, aerosols, cosmetics, fireworks); (h) goods which are environmentally harmful or that are a risk to the property of any person; (i) currency, deeds and securities; and (j) items which are unique in nature and/or where the value to You cannot be assessed on a financial basis.

19. You must not use portable heaters in the Unit at any time.

20. You must not store in any Unit (a) any Lithium ion batteries exceeding a watt-hour (Wh) rating of 160 Wh unless they are built-in and cannot be removed from the otherwise permitted Goods; (b) portable battery chargers, power banks or any similar portable power source; (c) more than five (5) E-Scooters, E-Bikes, E-Skateboards or any similar battery-powered vehicles, unless the battery has been removed and is not being stored in the Unit; (d) more than ten (10) laptops, tablet computers, children’s toys or other similar items containing built-in batteries.

20.1 When storing any permitted Goods that contain built-in batteries you must ensure: (a) the Goods are free from visible physical defect or fault and (b) such Goods are not stacked and are stored allowing air circulation. We recommend all batteries are stored with the lowest practical charge.

20.2. You will be liable under Clause 32 for any breach of this Clause 20.

CONDITIONS:

21. You will be solely responsible for securing the Unit and ensuring it is locked so as to be secure from unauthorised entry at all times when You are not in the Unit. We will not be responsible for securing any unlocked Unit. You are not permitted to apply a padlock or other device to the Unit in Our overlocking position and We may have any such padlock or device forcefully cut off at Your expense. Where applicable, You will secure the external gates and/or doors of the Facility.

22. You will use the Unit solely for the purpose of storage and shall not (or allow any other person to): (a) use the Unit as offices or living accommodation or as a home, business or mailing address; (b) use or do anything at the Facility or in the Unit which may be a nuisance to Us or any other person (including the escape of any substance or odour from or generation of noise or vibration which may be heard or felt outside the Unit); (c) use or do anything at the Facility or in the Unit which may invalidate or increase premiums under any insurance policies of Us or any other person; (d) paint or make alterations to or attach anything to the internal or external surfaces of the Unit; (e) connect or provide any utilities or services to the Unit unless authorised by Us; (f) cause damage to the Unit or any part of the Facility (which includes by removal, haulage or delivery contractors); or (g) create any obstruction or leave items or refuse in any common space within the Facility.

23. You must maintain the Unit by ensuring it is clean and in good repair during the Storage Period. In the event of uncleanliness or damage to the Unit or Facility, We will be entitled to retain the Deposit, charge a Cleaning Fee, and/or claim full reimbursement from You of the reasonable costs of repairs, replacement, restoration, proper compensation or disposal of refuse.

24. You must (and ensure that Your Agents) use reasonable care on site and have respect for the Facility and other unit users, inform Us of any damage or defect immediately it is discovered and comply with the reasonable directions of Our employees, agents and contractors and any other regulations or policies for the use, safety and security of the Facility as We shall issue periodically.

25. This Agreement does not confer on You any right to exclusive possession of the Unit and We reserve the right to relocate You to another Unit not smaller than the current Unit: (a) by giving 14 days’ notice during which You can elect to terminate this Agreement under Clause 40; or (b) on shorter notice if an incident occurs that requires the Unit or section where it is located to be closed or sealed off. In these circumstances, We will pay Your reasonable costs of removal if approved in writing by Us before removal. If You do not arrange removal by the date specified in Our notice, then You authorise Us and its agents to enter the Unit and move the Goods as Your agent on Your behalf and at Your risk (except for damage caused wilfully or negligently which is subject to the limitations in Clause 30). Following removal this Agreement will be varied by substitution of the new Unit number but otherwise continues on the same terms at the Storage Fees in force for the original Unit at the time of the removal.

26. You must ensure the Unit is suitable for the storage of the Goods intended to be stored in it and You are advised to inspect the Unit before storing Goods and periodically during the Storage Period. We make no warranty or representation that any unit is suitable for any particular goods and We accept no liability in this regard. Unit sizes are approximate. If You have exact requirements, You must check with Us before signing this Agreement as, by signing, You agree to the actual size of the Unit and not any represented unit size.

27. We may refuse storage of any Goods or require You to remove Goods if in Our opinion storage of such Goods creates a risk to the safety of any person or property.

28. You must give notice to Us in writing of the change of any contact details on this Agreement for You or the ACP within 48 hours of any change. You agree We are entitled to discuss any default by You with the ACP registered on the front of this Agreement.

RISK AND RESPONSIBILITY:

29. We will not be liable for any loss or damages suffered by You as a result of You not being able to access the Facility or the Unit, regardless of the cause.

30. The Goods are stored at Your sole risk and responsibility and You shall be responsible for and bear the risk of any and all theft, damage to, and deterioration of the Goods caused by any reason. We exclude all liability in respect of: (a) loss or damage to Your business, if any, including consequential loss, lost profits or business interruption; (b) loss of or damage to Goods or any claim for return of the Storage Fees except where this results from Our negligence or breach of contract, in which case Our liability will be limited to the sum of £100 in total. We do not exclude or limit liability for physical injury to or the death of any person which is a direct result of negligence or wilful default on the part of Us, Our agents and/or employees

31. Subject to Clause 48 if applicable, We do not insure the Goods and it is a condition of this Agreement that the Goods remain adequately insured by You at all times for their Replacement Value (as set out on the Cover Sheet) while they are in storage. You warrant that such cover is in place, will not lapse and that the aggregate value of Goods in the Unit from time to time will not exceed the insured value. We do not give any advice concerning insurance cover given by any policy and You must make Your own judgment as to adequacy of cover even when arranged by Us. Inspection of any insurance documents provided by You to demonstrate cover does not mean We have approved the cover or confirmed it is sufficient

32. It will be Your responsibility to compensate Us for the full amount of all claims, liabilities, demands, damages, costs and expenses (including any reasonably incurred legal and professional fees) incurred by Us or third parties (Liabilities) resulting from or incidental to: (a) Your use of the Unit (including but not limited to the ownership or storage of Goods in the Unit, the Goods themselves and/or accessing the Facility); or (b) breach of this Agreement by You or any of Your Agents; or (c) enforcement terms of this Agreement.

PERSONAL INFORMATION

33. You agree to comply with this Agreement and all laws and regulations relevant to the use of the Unit. This includes laws relating to any Goods which are stored and the manner in which they are stored. You will be responsible for all Liabilities resulting from such a breach.

34. If We have reason to believe that You are not complying with all relevant laws We may take any action We consider necessary, including, but not limited to, action outlined in Clauses 17 and 40, contacting, cooperating with and/or submitting Goods to relevant authorities, and/or immediately disposing of or removing Goods at Your expense. You agree that We may take such action at any time even though We could have acted earlier.

35. We shall not be considered to be in breach of this Agreement nor liable for any delay in performing or failure to perform any of Our obligations under this Agreement or any resulting loss or damage to Goods if such delay, failure, loss or damage results from events, circumstances or causes beyond Our reasonable control. Such circumstances include (but are not limited to) any act of God, riot, strike or lock-out, trade dispute or labour disturbance, accident, breakdown of plant or machinery, fire, flood, shortage of labour, materials or transport, electrical power failures, threat of or actual terrorism or environmental or health emergency or hazard or recommended restrictions, epidemic, pandemic, or entry into any unit including the Unit or the Facility by, or arrest or seizure or confiscation of Goods by, competent authorities. If this happens, We will not be responsible for failing to allow access to the Goods, Unit and/or the Facility for so long as the circumstances continue. We will try to minimise any effects arising from such circumstances.

36. We collect information about You and any ACP on registration and whilst this Agreement continues, including personal data (Data). We process Data in accordance with the UK retained version of the EU General Data Protection Regulation, the Data Protection Act 2018 and all associated laws. Details on how We use Data and Your rights in relation to Data are set out in Our Privacy Notice which can be viewed on Our website at www.wigwamstorage.co.uk/privacy-policy. You confirm any ACP has consented to You supplying Data to Us on these terms.

37. If You give consent, We will use Data for feedback purposes, including to provide information on products or services provided by Us in response to requests from You or if We believe they may be of interest. Your choice with regard to the relevant use of Data is indicated in the Cover Sheet and can be changed at any time by contacting Us.

COMMUNICATIONS AND NOTICE :

38. We can send You notifications regarding day to day matters and minor changes to this Agreement by email and/or by SMS if You have agreed to receive notifications by SMS. These notifications will be effective one hour after sending or immediately if they relate to an urgent problem or emergency. We may also send you a direct message on Your social media accounts.

39. Notices to be given by Us or You for more significant changes to the services and these terms or to enforce rights under this Agreement (such as ending the Agreement, changing prices, significant disruptions or enforcing Our right to sell or dispose of Goods) must be in writing and must either be delivered by hand, pre-paid post or email. Notices shall be considered to have been received at the time of delivery by hand, one day after sending by email or 48 hours after posting. Notices from Us to You will be sent to the addresses on the Cover Sheet or the most recent address in England and/or email address notified by You to Us and/or by direct message to Your social media accounts. In the event of not being able to contact You at the last notified postal or email address, notice will be considered as having been given to You if We serve that notice on the ACP as identified on the Cover Sheet at the last notified postal or email address of the ACP. Any notice from You must be sent to the Us by hand or by post to the address on the Cover Sheet or by email to info@wigwamstorage.co.uk. In the event that there is more than one contact named on the Agreement, Notice to or by any single contact is agreed to be sufficient for the purposes of any notice requirement under this Agreement.

CANCELLING OR ENDING THE AGREEMENT:

40. If You entered into the Agreement without physically coming into the Facility, then You have 14 days after We confirm acceptance of Your order to change Your mind (cooling off period). If You cancel during this period a refund will be provided based on the length of storage You have taken prior to cancelling and all Goods being removed from the Unit. We can use any payment made by You to settle some or all of this sum. You can cancel by email, post or telephone call to Us referring to Your name, address, date of order, and Unit number.

41. Unless otherwise agreed in writing by both parties, either We or You may end this Agreement at any time by giving the other party written notice in accordance with Clause 39. The date on which the Agreement will end (the Termination Date) must be at least the number of days indicated on the Cover Sheet. In the event of illegal or environmentally harmful activities on Your part or a breach of this Agreement (which, if it can be put right, You have failed to put right within 14 days of a request from Us to do so), We may terminate the Agreement immediately by notice. We are entitled to retain from the Deposit, or make a charge for, apportioned Storage Fees if less than the required notice is given by You. You must remove all Goods in the Unit before the close of business on the Termination Date and leave the Unit in a clean condition and in a good state of repair to the satisfaction of Us. In the event that Goods and/or rubbish are left in the Unit after the Termination Date, Clauses 7 and 23 will apply. You must pay any outstanding Storage Fees and any other fees or expenses owed to Us up to the Termination Date, or Clauses 6 to 10 may apply. Any calculation of the outstanding Fees will be by Us. If We enter the Unit for any reason and there are no Goods stored in it, We may terminate the Agreement without giving advance Notice but will send Notice to You within 7 days.

42. You agree to examine the Goods carefully on removal from the Unit and must notify Us of any loss or damage to the Goods as soon as is reasonably possible.

43. Termination or expiry of this Agreement shall not affect any rights, remedies, obligations or liabilities of Us or You that came into effect during the term of the Agreement prior to termination or expiry. This includes the right to claim damage for breach of the Agreement, liability for outstanding monies, property damage, personal injury, environmental damage and legal responsibility under this Agreement.

OTHER TERMS:

44. If You wish to take up any additional services We offer, such as delivery and collection, We would be pleased to provide details. You will need to sign up to Our terms and conditions for such services which may be subject to additional charges

45. We may vary the Storage Fee or other terms of this Agreement and add new terms and conditions as long as such changes are notified to You in writing. The modified terms will take effect on the first Due Date occurring not less than 28 days after the date of Our notice. You may end this Agreement without charge before the change takes effect by giving notice in accordance with Clause 39. Otherwise, Your continued use of the Unit will be considered as Your acceptance of and agreement to the amended terms.

46. You acknowledge and agree that :(a) the terms of this document constitute the whole agreement with Us and, in entering this Agreement, You do not rely on any statement, promise, representation, assurance or warranty which is not set out in this Agreement; (b) any descriptions or illustrations on our website are published for the sole purpose of giving an approximate idea of the services described in them but they will not form part of this Agreement or have any contractual force; (c) the terms of this Agreement apply to the exclusion of any other terms that You seek to impose or incorporate, or which are implied by law, trade custom, practice or course of dealing; (d) You have raised all queries relevant to Your decision to enter this Agreement with Us and We have, prior to You entering into this Agreement, answered all such queries to Your satisfaction; (e) any special terms agreed between You and Us, been recorded in writing and incorporated into the terms of this Agreement; (f) if We decide not to exercise or enforce any right that it has against You at a particular time, then this does not prevent Us from deciding to exercise or enforce that right at a later date unless We tell You in writing that We have waived or given up its ability to do so; (g) it is not intended that anyone other than You and Us will have any rights under this Agreement and accordingly the Contracts (Rights of Third Parties) Act 1999 shall not apply to it; (h) if any provision or part-provision of this Agreement is or becomes invalid, unlawful or unenforceable to any extent, it shall be treated as deleted, but that shall not affect the validity and enforceability of the rest of this Agreement; (i) You may not assign or transfer any of Your rights under this Agreement or part with possession of the Unit or Goods whilst they are in the Facility; (j) We may transfer Our rights under this Agreement to another organisation and will let You know if We plans to do this; and (k) where there are two or more joint customers, each individual customer takes on the obligations under this Agreement separately and We may enforce our rights against any one of the joint customers.

47. This Agreement shall be governed by English law and any dispute or claim that either party brings will be decided by the Courts of England and Wales. The parties must first try to settle any dispute in connection with this Agreement by mediation. Such mediation is to be conducted by a mediator who is independent of the parties and appointed by agreement of the parties. The parties agree that, other than for emergency interlocutory relief, neither party shall commence legal proceedings against the other unless it has first offered to submit the dispute to mediation and mediation has not commenced withing a reasonable period of time after such offer was made.

INSURED CONTRACTOR – If such insurance has been agreed to:

48. We shall take out and maintain a contract of insurance in accordance with a Summary of Insurance document provided to You. This will provide cover for the Goods for the value stated as the full total replacement value of the Goods as new on the Cover Sheet. We do not carry out any valuation of the Goods and We are not responsible for ensuring that the full replacement value as new as stated by You in the Cover Sheet is an accurate or true valuation of the full replacement value as new of the Goods at any time. You are responsible for ensuring that insurance cover for the value of Goods insured is maintained at an adequate level throughout the period of this Agreement. If loss or damage occurs to the Goods as a result of any matter which may result in a claim under Our insurance policy, after receipt from You of a written request to notify a claim, We will notify Our insurer promptly of the claim. For the purposes of processing any such claim, You shall provide Us, Our insurer or any of its agents appointed to investigate such claim (such as a loss adjuster) with such information and evidence as may reasonably be required in relation to the claim. We shall pay or arrange for payment to You that part of any proceeds of any claim made by Us which relates to damage or loss to the Goods after deduction of any outstanding sums due to Us from You. In the event that We make a claim under Our insurance policy in respect of loss or damage to the Goods, You acknowledge that Our liability to make any payments to You in relation to such claim is restricted to payment to You of the amount that We recover from Our insurer under Our insurance policy in relation to the Goods. Whilst We will notify claims to Our insurer, We are not under any circumstances obliged to start or threaten to start any legal proceedings in relation to any such claim. Nothing in this Agreement shall make or be deemed to make Us Your agent. If You fail to pay any insurance charges then any insurance cover in respect of the Goods will cease immediately from the date such charges are overdue.

Customer Reviews

Wigwam Self Storage

4.8

Bethany Cuff

12:58 02 Feb 26

I needed to organise a storage unit on a pretty quick turn around- thankfully having had one at the Alton site before they were able to do so.

Lenny called as soon as I emailed and was extremely helpful on making this process quick and easy so i could get into the unit the next day.

there was an issue with the app when i went to use the unit but i emailed Lenny and he rang back within 5 mins and managed to resolve the issue very quickly.

would recommend and thanks to Lenny for making the process smooth.

Richard Lethbridge

18:19 22 Jan 26

Good communication, easy, secure process to access the facility and container once approvals completed. The app is very easy to use too...

J&J

11:56 08 Jan 26

Friendly, Professional, Helpful…. and an absolute life saver when we moved into the area.
Units are clean and well maintained with easy access.
Many thanks!! 😊

Hugo Richardson

09:49 05 Jan 26

Really straightforward process, very friendly and helpful team at the Bath branch. Location is very convenient with easy access for parking and unloading. A very useful lift to assist with access to the storage units and trolleys provided as well. Brilliant introductory offer currently of 50% off for first 12 weeks also available.

peter holden

09:10 01 Jan 26

Great support from Sascha as we moved in our surplus goods. Place is really clean and secure with 24/7 access and discount rate for first 8 weeks makes it a good deal.

Peter & Heather

Claire C

14:45 29 Dec 25

Really pleased with how friendly and helpful the team is. Sascha in particular was great, really speedy response time and really friendly. Highly recommend!

Virginie Grzelczyk

11:20 27 Dec 25

Fantastic experience so far. The storage place is extremely clean and easy to access and the app to control doors really adds to a sense of safety. A great solution for us for storage in between house moves. Would definitely recommend.

chris whittington

09:55 24 Dec 25

Simple straight forward, great intuitive app for access. Great service all round so far

Juliana Jaen

22:41 23 Dec 25

Clean, dry and nice place. The employees are the best, recommended.

Russel Greenhouse

18:40 23 Dec 25

Not used storage before. Staff were helpful when sorting it out, answered all my questions and was able to have a preview of the unit.
Set up went well and app appears to work well and is easy to use.
Cheers

Mark Shuttleworth

23:18 22 Dec 25

Selina went above and beyond helping us to check in last minute - highly recommend!

Paul H347

18:52 19 Dec 25

Decent website, helpful and rapid responses to queries. Took the time to do a guided tour via phone to help me determine the appropriate unit size. Fast and efficient onboarding and the facility is clean and looks reasonably secure. Other than that, it's a storage space that you can store things in. Reasonable costs. App does the job for opening the doors and stuff. V.Happy so far.

Gary Brader

19:03 18 Dec 25

Very helpfull staff on the phone who guide you through everything. Units are lovley and clean and very secure.

Silke Schneeweiss

09:25 17 Dec 25

Wigwam self storage have proven very helpful when I couldn’t be around for moving out. They gave the removal company access and were transparent and responsive throughout the process of vacating, even when there were delays. I would like to mention Kasey from Cheltenham, who was very supportive start to finish from when I moved in to when I moved out. Thank you.

Rob Walkey

21:51 12 Dec 25

Recently took on a unit at Wigwam Self Storage Cheltenham. Superb customer service provided by Kasey. Clear information, smooth and efficient process. Highly recommend.

Sue Burnham

17:26 12 Dec 25

Yes the staff at. Wigwam Self Storage were excellent help as from beginning and to the end of downloading their App to my mobile phone.Also on our first arrival at the self storage unit helped us right to our container. No problem was too much for them to sort on the spot.
Containers are amazing excellent lighting and very clean.
Thank you Lenny 👍xx

Matthew Tarling

23:50 11 Dec 25

I can't fault Wigwam from the point of signing up to moving in, everything was smooth and hassle free. The security app for admission to the site is intuitive, and so user friendly. I have one of the smaller units at just 25 square feet, but it's surprising how much you can get in with ease. I've since got a lot more in freeing up space at home for things I only occasionally need.
Wigwam are highly recommended by me!

Mick Limming

11:33 10 Dec 25

Absolutely ⭐⭐⭐⭐⭐

I can’t recommend Wigwam Storage in Lincoln highly enough. From start to finish, the whole experience was fantastic. Every member of the team was incredibly helpful, friendly, and professional — nothing was too much trouble, and they genuinely went out of their way to make the process easy and stress-free.

The facility itself is excellent: clean, secure, well-maintained, and clearly run with a lot of care. It’s obvious they take real pride in what they do, and that gives you total peace of mind when storing your belongings.

If you’re looking for a reliable storage facility in Lincoln with an amazing team and top-quality facilities, Wigwam Storage is the place to go. I wouldn’t hesitate to use them again and will happily recommend them to anyone.

DMC

20:16 02 Dec 25

Great service and better facilities. Everting is done through an app and it’s very seamless.
Would recommend to everyone.

Neil Holden

10:11 27 Nov 25

Fantastic experience, easy to set up, friends and professional! Facility is clean and well run! Would definitely recommend

Gary Parkinson

19:11 24 Nov 25

First class service from start to finish. Everyone at Wigwam Chipping Norton was friendly and professional, nothing was too much trouble. Sarah in particular did a fabulous job in accommodating our varied storage requirements and was very understanding and patient with us. We can’t recommend these guys highly enough 🙂

MartYn

16:49 24 Nov 25

Great service, friendly & Swift

rachel harrison

12:22 24 Nov 25

We cannot thank Kasey at Wigwam storage enough. Communication and help setting up was first class and in the very tight time scale from us for him to sort it out. Amazing!!! Thankyou again Kasey for sorting this out.

Janet Conway

16:15 20 Nov 25

Great service and exceptionally helpful staff !

Jocelyn Penque

09:57 19 Nov 25

Hi highly recommend Wigwam Self Storage Cheltenham. I called with an urgent request for last minute storage due to a house move and Casey, the manager, was polite, efficient and helpful. We have a great deal on storage for the next couple of months. Thank you to Casey and the Wigwam team.

Krista Pickering

15:43 18 Nov 25

Fantastic experience from start to finish.
The signing up process was easy, and the service from the staff was speedy, friendly, helpful and professional.
The app used to access the premises was easy to use and gave added assurance of the security of my items.
Once inside the premises were modern, clean, well lit, and directions to the storage unit were clear and easy to follow…. Even the lift had step by step instructions!
All in all a fantastic company and storage facility.
Thank you!

Louis Walton

16:38 13 Nov 25

Really great service from the guys, all done remotely and efficiently! Highly recommend.

Alan Harvey

15:30 13 Nov 25

New modern clean units easy to access via the app, plenty of trolleys available large lift to get items in wide passage way in between units

Shirly Redvers-Jones

15:47 12 Nov 25

The team at Wigwam were extremely helpful and professional. I would not hesitate to use the storage facility again.

andrew morris

12:27 12 Nov 25

We found ourselves in a fix when my mums purchase failed to complete on a Friday so could not move in a van full of her belongings, so needed a storage unit at zero notice large enough to fit a Luton van of contents. Wigwam were so understanding and helpful and arranged for the unit to be available so quickly - a real godsend! As we only needed it for a week they explained how to only pay for 2 weeks rather than the normal month- so much cheaper that keeping the hire van van for a further week - thank you!

Mark Blezard

16:59 11 Nov 25

So, self-storage in a city like Bath is like giving candy to a kid, everyone wants/needs it. But to have such a slick operation as Wigwam, and two amazing managers on site is incredible.

The customer service is second to none, and facilities utterly perfect.

11 out of 10.

Karen Mitchell

14:14 10 Nov 25

Extremely helpful staff and very attentive customer service. The process was very easy from start to finish. Would highly recommend Wigwam Self Storage.

Francesca Ferrari

10:37 07 Nov 25

Easy to access and very modern, high tech storage facility, with everything you need. Customer service are prompt, pleasant to talk to and thorough. Overall, very pleased with the service received so far.

17:09 05 Nov 25

Everyone I spoke to before leasing my unit was incredibly friendly. I had a tour of the site via phone so I knew what to do and expect.

I was very impressed everything is via the app and that side of things is very responsive and I have had no issues so far.
They even play the radio in there.

Gergo Labancz

18:58 04 Nov 25

Absolutely fantastic service!!!
Holly was an absolute star, we were panicking as we were in the middle of our house moving and needed a quick storage area. Less then an hour after our first call we were already putting boxes to our Storage.
The site is nice and clean, the entry system is truly clever and makes the storage Access easy and quick.
Customer service is top notch 👌

Deborah Kirkpatrick

16:54 04 Nov 25

The telephone staff are very friendly and efficient, helped me when I set the alarm off (oops), they provide very good service both prior to renting a unit and during the rental period. They helped me decide on the right size unit by letting me access to view the various sizes and shapes.
They talked me through the entering and exiting the facility. Jess was outstanding dealing with all the paperwork quickly and me being forgetful and dim.
Thank you very much, hopefully I won't set any alarms off again

Bita Fallah

10:34 04 Nov 25

Great warm and welcoming reception which tells a lot about the rest of your journey there. Thank you so much!

Wayne Lindsay

13:55 31 Oct 25

Many thanks to Selina and Sascha at Wigwam Self Storage Bath for the great service during a hectic period of house-moving and stuff-sorting. Highly recommended.

House Imagination

13:51 31 Oct 25

We have been extremely impressed by the high level of service from Sascha and Selina at Wigwam in Bath. Following a busy period delivering our public arts project, we urgently needed a small space to store items and within one hour we had agreed a competitive cost and had keyless access via the app. Very happy and would highly recommend.

Jam Daniel

09:50 31 Oct 25

Staff were friendly and professional both on the phone and via email. No pressure, straight-forward process and easy to access.

Dominique Mitchell

22:41 30 Oct 25

Great facility! Easy to access, good instructions. The outstanding service was from the team at the head office, they were incredibly responsive, helpful and personable. You made a stressful situation SO much better, thank you. Still using the storage but know that the company is super flexible if I need to shorten or make it longer.
My one suggestion is to extend the timers on the doors when entering the storage unit as sometimes it enough time to unload big deliveries onto a trolley and get back to the unit building before the doors close!
All in all, AMAZING company! Couldn’t recommend more :)

Nina Julian

13:53 29 Oct 25

Great experience from the get go. Easy to book. Staff are on the ball. Great communication. Facilities easy to access via app. Staff on hand if needed just give them a call. Highly recommend.

Trev Venn

13:47 28 Oct 25

Good value for newbies that need that extra storage space or entrepreneurs that need to get started. They have always tried to help with our needs and suceeded. Keep up the good work!

Iona minton

12:36 28 Oct 25

I enquired about a unit a few weeks ago and was helped by a lovely young lady called Selina. She showed me the units and gave me all the info I needed and followed up on email to make sure I had all the info. I also had some dealings with Sasha and she was equally as helpful. I ended up not needing the unit but their amazing service couldnt go unrecognised. Wigwam are lucky to have such a dedicated professional employees. They were a pleasure to deal with and behave in a way that you'd think they owned the business. Thanks Selina and Sasha for restoring my faith in customer service.

Iona minton

21:43 24 Oct 25

I enquired about a space in Bath a few weeks ago but was uncertain if I'd need it. I was helped by a lovely young lady called Selina. She went out of her way to give me info and showed me around the facillity. I didnt end up taking the unit but I had to write this because such service is rare nowadays. My sister has a unit at Wigwam and also raves abut the service.

Laura Harris

07:08 24 Oct 25

Really clean and tidy place, so easy to gain access with the app, Helen and Jess on the phone were both really friendly and helpful.

Jake McGregor

13:46 23 Oct 25

super lovely lady who sorted us out with a slightly bigger unit for the price, on ground floor so we could access it for large bulky furniture and it started next day! would definitely recommend. Easy access too. Better than storage king!!!

AF Ingall-Tombs

12:22 23 Oct 25

All went to plan, easy setup, easy access, just what was needed.

Julie King

10:43 22 Oct 25

Chipping Norton wigwam storage helped us when are removal company fell through. Lenny was extremely helpful showing us all the storage facilities inside and outdoors. Great flexibility and a good discount allowing us to move home with less hassle.
All the staff are very helpful and friendly highly recommended
Access is available 6am to 10pm

Fay Pepler

12:04 21 Oct 25

Good storage facility and amazingly helpful Customer Service.

Pete Hendry

11:32 20 Oct 25

Helpful staff, good location + nice clean storage

Jim Harrison

17:18 16 Oct 25

Initial trepidation at entry instructions dissipated when actioned Help from Sarah on telephone was first class. She would be head hunted by me if still working and not retired
System 4 Stars
Sarah 5 Stars

Mary Welstead

15:38 14 Oct 25

Wigwam has taken good care of the shipment of our household possessions on our return from abroad.
The whole experience was excellent.
TheWigwam staff saw the shipment into the storage unit for us and made it all as simple as is possible when moving home and countries at the same time.
The storage building is well organised, clean, tidy, secure and access was available everyday for a significant number of hours.
Most of all ,the staff were kind, concerned, helpful and friendly. as anyone using the storage facility will learn.
Mary Welstead

Ailsa Holliday

09:30 14 Oct 25

Superb service and facilities at Wigwam! It is so easy to access units with parking and hours of access from 6am to 10 pm. Administration and on boarding was simple and professionally executed by Sascha at Wigwam. Sascha was professional, friendly, a great ambassador for Wigwam. Thank you!

BrianFromLondon

16:40 11 Oct 25

Kasey was really helpful and explained in detail how to gain access using the app which works very well. The storage unit is a perfect size for my items and the cost is very competitive. Thank you Kasey for all your help in arranging the storage unit for me. I would highly recommend Wigwam self storage in Cheltenham and the location is very convenient being in the centre of town.

Matthew Williams

16:08 09 Oct 25

Very friendly and super helpful service - highly recommended

fred T

11:08 08 Oct 25

Great service from start to finish, competitive price, easy access to storage area, would recommend

Clare Knight

17:40 07 Oct 25

Great storage unit, easy to access through the app and very well laid out.
Staff were very helpful on the phone setting everything up and compared to other units in Alton Wigwam are very reasonably priced.
Would definitely recommend them

Monika Laucevičiūtė

07:27 04 Oct 25

Wigwam Lincoln-Very friendly and caring personal. Quick service. Low prices including insurance. 100% recommended.

Ashfakur Rahman Titu

07:02 01 Oct 25

I’ve had a great experience with Wigwam Storage in Bath. The whole place is spotlessly clean and very well maintained. Salina has been amazing — always friendly, approachable, and happy to help whenever needed. I feel completely secure leaving my things here thanks to the excellent security system. The app and access system make it really easy to get in and out whenever I need to, and the prices are very reasonable compared to other options in the area.

Highly recommend this storage facility to anyone looking for safe, affordable, and hassle-free storage in Bath!

Jim Darragh

18:27 29 Sep 25

Just taken a unit with wigwam. Very slick process, lovely people in the office and I love the technology solution for everything at the site. The whole site is well designed, clean and secure.

Elizabeth Gale

17:02 25 Sep 25

Great service. Easy to access storage.

Flexcom Systems

14:43 24 Sep 25

Very good, clean, modern, access with iPhone app was smooth

Sharada Weil

11:44 22 Sep 25

Great service, easy to use and Kasey was on hand to assist with getting everything set up. Storage units are clean and secure with digital access so no fears of losing keys or paying a hefty key deposit. Highly recommend.

Rob Stuart

09:28 22 Sep 25

I had a really positive experience moving in at Wigwam. Staff there (Selina in particular) kept me posted regularly and provided good transparent information about costs and unit availability. On my removal date, the staff showed the movers to the unit and everything went entirely smoothly. Wigwam is not a cheap option but the level of service is excellent - they also have a cool app to access the unit.

Bhairav Reddy

15:15 18 Sep 25

Swift and smooth move in process easily accessible

Kendo

09:31 17 Sep 25

Excellent service, great storage system

Zoo Ost

14:46 13 Sep 25

Hannah was particularly helpful and polite and the storage itself is spotless and clean. Great service

Martin Brewer

15:34 12 Sep 25

Reasonably priced with good access, very helpful as well 👍

Lowchii -

12:28 06 Sep 25

The app thats used to open the lockers and entrance doors work perfectly, the staff are very helpful and the move-in process was easy!

Michael

11:09 02 Sep 25

Excellent service at Wigwam. Competitive price and very helpful customer service. The unit is big and spotlessly clean.

Alice Dunn

09:12 01 Sep 25

Great storage facility clean and easy to access, Selina was amazingly helpful at setting up everything we need and is a friendly face at the unit. Would recommend 100%

Karen Muteze

10:45 28 Aug 25

This was an outstanding customer service experience. Although I was delayed, the staff graciously extended their working hours and patiently waited for my arrival, solely to ensure that I was shown how to access the building.

Much Appreciated ☺️

Peter Ralphs

17:49 26 Aug 25

I have used wigwam storage a couple of times & highly recommend their service. Kasey is friendly and efficient, the access via the app works well and both units have been clean and well maintained.

Will Wcconkey

11:39 22 Aug 25

Lenny has amazing customer service – I really can’t fault them as a company. Everything is easy to use and access.

I’d highly recommend them to anyone!

Adrian Forsdyke

14:27 21 Aug 25

Very easy to use app software on your mobile, all activated via Bluetooth, you do need to be able to use this kind of system, but the access was simple, adequate parking, light dry and well ventilated, Thank you. (Lincoln units)

Nick Henriquez

09:37 20 Aug 25

Clean, easy-access storage for any reasonable needs in my area (Leatherhead). The usual restrictions on (large amounts) of battery storage etc. but otherwise very flexible.
Great service for a great price. Highly recommend.

Andrew Gosling

19:14 18 Aug 25

Very happy with Wigwam storage. Entry is easy via the app and there is easy access to all the units and a large lift to the upper floors. There are trolleys available to transport your stuff to/from your car if you have large or heavy items. The staff have been really helpful and respond quickly to queries. Would definitely recommend.

Paul Kaspar

08:08 18 Aug 25

Very helpful team, and pleased with the storage space which is accessible, dry and clean.

Jonathan Macnamara

09:08 15 Aug 25

Great service got what I wanted website price was the same as quote. Talked me through everything and answered all my questions. Site is easy to access. A great find in Bath.

James Cox

08:14 12 Aug 25

Fantastic, secure facility with a seamless process to access storage. Very helpful and responsive staff.

Jeff Hawkins

08:46 08 Aug 25

superb. Clean and well lit. very helpful staff. Easily accessible using app on phone. I had a bit of difficulty setting up the app ( problems with my phone and not their app) but Kasey was very helpful and patient in getting it sorted.

Sally Verney

07:52 05 Aug 25

Great service from Sascha and Selina. Perfect for my short term storage needs and great value for money. Thanks very much, will definitely use again.

Cedric Bridger (CB)

12:37 04 Aug 25

Excellent facilities at great prices. No complaints at all. The member of staff who dealt with us, Sasha, was also extremely welcoming, efficient and professional. Would easily use this company again in the future.

Katie Sapkota

10:23 04 Aug 25

Very efficient service.

Andrew Dale

12:17 01 Aug 25

Wigwam Storage Lincoln has been an extremely efficient and easy storage solution. The units are clean, secure and the process has been great, thank you!

Jake Xu

10:22 25 Jul 25

Great facility, and the team are super helpful and friendly. Appreciate their flexibility and support throughout the process. Would highly recommend!

Charlotte C

14:01 21 Jul 25

Great facility, clean and very easy to use. Friendly and helpful staff!

Patrick Holbrook

14:36 15 Jul 25

Very handy storage , much cheaper than other companies for same size and really handy central location , staff are very friendly and it’s always clean and tidy. Highly recommended for your storage needs.

Saxone Maguire

08:08 15 Jul 25

I had the perfect service from Kasey at Wigwam. Super efficient, super helpful, easy access and very clean space for all our things. Couldn't have been happier.

Michelle Farrow

18:24 08 Jul 25

So easy to get all set up. The staff are so knowledgeable and friendly. On my first visit to the storage unit it was self explanatory on the app on how to enter and find my unit. Definitely recommend Wigwam for storage 👌

philip walton

13:16 07 Jul 25

Super helpful staff, easy access to storage of which is of excellent quality in Cheltenham town centre. Fair price for storage.

portia cartwright

15:40 05 Jul 25

Team were really helpful and everything exactly as sold.

Roddy Keenan

10:07 05 Jul 25

Simply outstanding. Used the facility in Bromsgrove and from the outset the staff were terrific, providing assistance and support whenever it was needed. There was never any difficulty finding someone to speak to whenever I had any questions and staff were always extremely helpful - they were a pleasure to deal with. Thanks a million!

Jessie W

16:10 04 Jul 25

I have used the Wigwam storage unit twice now, as it is reasonably priced and is in an accessible location in Cheltenham. Kasey is a friendly and a great member of staff who makes renting out the unit very simple and keeps in contact throughout the whole process. Would highly recommend.

Grace Challinor

09:38 03 Jul 25

Great facility. Brilliant customer services. Easy access. Found the app easy to use. Would definitely recommend.

Kyla Cruz

17:15 02 Jul 25

Very helpful and affordable service. Staff explained everything pre and post service. Easy access, lots of options for storing in there. Good price .

Jessica Lyndon

08:42 01 Jul 25

We just moved items into the storage unit in Bath. Super easy process, from viewing units to booking, setting up monthly payments and using an app to access the unit. Selina was so helpful. Also easy parking and access, off London Road. Clean and safe

Karen Lyle

14:49 26 Jun 25

Easy and very friendly xx. Cannot recommend highly enough x

Tim Sumner

08:56 26 Jun 25

Excellent, friendly service. Great Team

Mark Hartnell

09:42 22 Jun 25

Easy to use and clean storage, very impressed, would recommend 👍🏻

Joshua Mutxh

11:48 16 Jun 25

Rented a space to store some items in between moving university accommodations. Great customer service, really well priced and an easy to use and secure site. Would recommend and use again.

Geofrey Oteng

13:58 15 Jun 25

A great storage solution. Highly automated access to your storage. Imagine opening your storage unit using bluetooth on your phone. Super convenient cause you always have your phone with you. Have had no issues. Seamless, from the storage to the customer service. Very friendly team.

Drewella Butler-Browne

16:32 06 Jun 25

It's a very well.organised clean site

Tom Moreton

05:23 05 Jun 25

This is a great place! Staff are really nice and helpful and the storage itself is very secure, clean and easy to access with trolleys provided. Would definitely recommend to anybody and will be using for the considerable future!

Sally James

20:19 04 Jun 25

Very impressed with Wigwam, great personal interaction and lovely to get to talk to actual people! Love the key App and have been assured that it is possible to slow down the door closures, which were a bit of a pain.

Very happy client so far, thanks to Lenny and team 🙏😃

Nik Jovčić-Sas

08:55 04 Jun 25

Great choice for storage - used it while using house, was simple and great facilities. Had amazing customer service from Selina.

Sam Francis

14:49 03 Jun 25

Efficient and friendly customer service, great storage facility, easy to access and use via the dedicated app.

Drew Exton

11:49 03 Jun 25

Great customer service by Lenny and the unit is perfect!

Patryk Graczyk

20:20 24 May 25

All good and convenient.

spence farley

17:11 23 May 25

The team is always helpful and storage units are great

Patricia Jackson

12:14 22 May 25

Wigwam storage units in Lincoln are fantastic. From the first contact to ask about the storage to now 5 months later it has been exceptional. The price is very good. I am happy that my items are safe.
The units are easy to access, they are spacious and clean. I have a lot of camping equipment plus all my Xmas decorations (I have a lot) in the winter we will also be storing our hot tub. We also have lots of stuff that was the children’s when they were growing up. It has given us the spare room back at the house.
Staff are always polite friendly and very helpful.

Daisy McAndrew

15:17 16 May 25

Great service / very friendly and efficient.

The Garden Goddess Ltd

07:30 16 May 25

Never rented a storage container before and I am really pleased with Wigwam as they have been so helpful and was super easy as well as the price was really good. Would throughly recommend

David Williams

13:18 15 May 25

Excellent new storage facility in Alton. Clean and well organised. All opened up using an app so no staff on site so it’s very quiet. I cannot praise the office staff highly enough. I made an error of judgment when I chose the size of unit I thought I required. After nearly filling the original unit I realised my mistake and within half an hour I was allocated a bigger unit down the hall which made relocating to it much easier. As it was also a Friday night when I realised my error they allowed me to have the two units until the next day to give me time to swap over. The staff were so helpful and made a stressful day much easier than it could have been.

josephine santos

09:16 08 May 25

Neat and friendly

BARRY MULHEARN

16:21 06 May 25

All staff have been extremely helpful in explaining all the options to us. Very good security, very convenient to be able to use our own code and get in at any time to suit us. Very good to receive a monthly e-mail regarding the invoice. Would definitely recommend to anyone who is thinking about storage.

Aimi Hautau

09:13 06 May 25

I had an outstanding experience with Wigwam Storage. The staff were incredibly helpful and guided me through the entire process to access my unit with ease. The unit itself was very clean, and the whole process was seamless from start to finish. I also felt reassured by the strong security measures in place. Highly recommend for anyone needing reliable and friendly storage services.

Rob Hauxwell

20:20 22 Apr 25

Great setup & love the ease of use through the app.

Shaun Boyes

08:28 21 Apr 25

Great customer service.

Tom Bellord

07:51 07 Apr 25

Wigwam offer a superb variety of storage solutions with robust security and monitoring systems, giving you the confidence that your goods will be stored in very safe hands. Access is made very easy with personalised codes allowing you to come and go at your convenience. The team on the front desk are also all extremely friendly and helpful. We could not recommend Wigwam Storage more highly.

Saffron Finch

11:50 28 Mar 25

Great service. The team is very responsive and helpful and the storage unit - and the whole facility - is very clean and secure. Highly recommend!

Brenda Burrows

11:47 28 Mar 25

What a fantastic company
The staff are extremely friendly and helpful. Thank you Lenny for dealing with our emergency fast and supportive,

Ant Hughes

20:46 27 Mar 25

Well organised. Not pushy. They made some helpful suggestions when I realised I'd not booked enough space. They gave me all the options. Were fair with the costs. Transferred the service agreement and had the paperwork ready when I came back with the next load. What a nice bunch of people to deal

alex wehl

19:48 27 Mar 25

Great location, great facility and great service. What’s not to like? Price? It’s competitive.

Greg Booker

16:09 25 Mar 25

App worked smoothly - site is clean and modern, unit was sensibly designed and easy to get to. Only tiny complaint is our unit was about as far away from the front door as it can be (albeit without having to use the lift) but I guess someone has to be :-) The roller doors on the 100 sq ft unit we have were beautifully balanced such that you'll want to be careful you don't use too much force when opening and closing them. The trolleys might take a little bit of time to get used to the rear-wheel steering particularly when heavy loaded but if you're used to somewhere like B&Q you'll be fine.
For full disclosure, we've only just rented the unit and filled it up, but the experience so far has been great. Response times to emails and helpfulness of staff has been excellent.

Mary Townsend

17:15 19 Mar 25

I have had reason to use Wigwam Self Storage in Chipping Norton recently and found Sarah to be helpful kind accommodating and professional with a great deal of knowledge... I would recommend this storage facility
Thankyou

virginia muthoni

14:49 19 Mar 25

Great and friendly staff with amazing service and a clean place for storage.
I would highly recommend .

Simon Olstead

21:10 11 Mar 25

Great customer service, easy to use app and very clean and secure storage units. Would highly recommend.

Chris Sallis

12:28 11 Mar 25

Very clean premises, and easy to access via their app. Staff on the end of the phone are all very polite and friendly and are very helpful. Especially Jess who went out of her way to help me and explain everything to me to make renting a storage unit a very simple process

steve merrell

14:43 05 Mar 25

Found Wigwam 5 minutes drive away, all access is on my cell and everything worked perfectly first time of accessing site.

Mark Darwin

14:54 04 Mar 25

Very competent staff, easy process and very secure units. Still worth 5 stars even though I would prefer longer hours for access.

Would highly recommend.

Marc Scott

14:05 04 Mar 25

Super friendly team. The units are spacious and everything is ran through an app so it's really easy to get in and get your stuff packed away 😀

Carl

12:26 04 Mar 25

Simple to sort and the app worked great for accessing the unit.

Jen Smith

08:23 26 Feb 25

Happy with my storage and the staff are lovely

Trevor Mott

16:11 14 Feb 25

Everything ran smoothly, the unit was perfect for my requirements, the staff were incredibly helpful....and then when I left, my deposit still has not been returned 3 weeks later. There is no excuse for the return of deposits to take this long and I am advised it can take up to 4 weeks. That is why this not a 5 star review

Stephen John Davis

09:37 12 Feb 25

Excellent service with friendly management. Easy to use locking systems. Perfect town centre location

Harold Dickson

12:52 31 Jan 25

Kasey was very helpful

Richard Cole

11:28 21 Jan 25

Clean, efficient, great price. All in all very happy with WigWam

Jenny Gordon

10:03 19 Jan 25

Easy and convenient with plenty of parking. Staff very helpful and quick to respond to emails. We would highly recommend.

Arthur Hemming

17:00 17 Jan 25

Very happy with our storage unit staff were very helpful when we started explaining how we got in and out and how to use the lift the area inside clean yes very good.

Eli

23:21 08 Jan 25

extremely good storage unit and always friendly and welcoming staff, definitely recommend.

Kirstie Howe

15:24 18 Dec 24

Excellent service, lovely staff.

Kenneth Hales

11:30 18 Dec 24

Great experience renting storage through Wigwam. Seamless account setup and access to the storage.
Beautifully clean facilities, fully automated access. Ample parking and menouvering space for cars and vans.

Freddie Metcalfe

09:57 17 Dec 24

Amazing service! Absolutely cannot fault at all, Sarah did her absolute best to ensure I got what I needed and to accommodate my needs. She was very friendly and nothing was too much trouble. 10/10

Ann Barton

10:06 16 Dec 24

Absolutely fantastic service and the staff are so amazingly helpful.
So easy to use the storage unit.
Thank you to Wigwam self storage Lincoln.
5*****

Fobby

18:18 09 Dec 24

Amazing value at this new storage site. Easy to use and access, easily the best price we found locally. Special mention to Jess who helped us with our questions and made the process of moving our stuff in stress free.

Matt Grosvenor

14:52 30 Nov 24

A really reliable storage service. Access is straightforward and there are always trolleys available. Selina has been my point of contact throughout my contract and she is an excellent professional who has made my storage experience a very positive one. Thank you Selina.

Danny

23:27 26 Nov 24

A few issues at the beginning which were quickly and easily resolved. The unit is exactly what we wanted and the facility is great; again, big up Kasey for being helpful and showing us how things work on our first visit

Harrison Ferris

04:26 12 Nov 24

Incredibly friendly service through the time I used them and very helpful app as well which was easy to use. Reasonably price and storage more than spacious enough for what I needed

WAKAYAMA SHIN

09:40 28 Oct 24

Very satisfied with the reliable service and support provided by SoreAway.
My wife and I moved back and forth between Cheltenham and other European countries during our two months long trip, Mr.Harrison( Kasey) supported us friendly and professionally.
We will definitely use it again next time.
See you !

Nick Mayhew

16:13 22 Oct 24

Good value service, attentive team. Highly recommended.

Inès Boulaigue

08:32 20 Oct 24

Excellent customer service, great storage units; everything is simple to use and very practical.

Itzvihaan

10:02 16 Oct 24

Absolutely amazing service and amazing people. Easy to setup and value for money for students looking to leave things over summer.

Nicola Cooper

18:44 12 Oct 24

Excellent experience!
We needed sudden storage after selling our parents’ house. I stopped in at the Bromsgrove branch and found it unmanned, (which I now know is normal).
I rang the number and spoke to an extremely helpful employee who offered me immediate, remote access to the building and let me see inside two different sized units.
After that, the set up was extremely quick!
I applied in the morning and was able to drop stuff off the same day. Everything is activated by an app on your phone but staff can be contacted by phone if needed.
On my second visit (after lots of rain) I did notice a pool of water not far from my unit. I rang up and by next day it had been sorted. No recurrence.
I am really happy with the unit and the excellent service.

Bunny Bush

10:42 08 Oct 24

I needed local storage so my friend recommended this place ! I went along to look round I just can not believe how much space they can offer you all dry clean well lit and importantly safe!! They think of everything there trolleys lifts and electric tail
Lift so you don’t have to struggle in and out with your things lots of parking too
The best thing that made me hire space is the ladies in reception they were so accommodating and helpful so thank you

Lesley Halvey

09:41 25 Sep 24

I highly recommend Store Away.
I hired storage for my daughter to store all her Uni belongings while she was away for the summer.
Sasha provided excellent friendly service. Always at hand to help with any questions from the beginning to the end of our contract.
Great value for money.
Thank you Sascha.

Anastasia Khlemanova

11:05 16 Sep 24

Used StoreAway to store my stuff over the summer because I was moving off university campus. It was really easy to use, simple to find, the staff was really friendly, they were always quick to respond to my emails, and the price was very reasonable for the service provided.

Fobby

09:19 11 Sep 24

Very impressed with this brand new storage facility. The security and access is very impressive and it’s so easy using my mobile to open the gates and doors. I spoke with Helen and Sarah who were brilliant and made moving in my stuff very simple. Well done Wigwam, I am glad you've opened in Alton.

TARIQ ALEEM

10:56 07 Aug 24

Very helpful and affordable service. Staff explained everything pre and post service. Easy access, lots of options for storing in there. Good price .

Andy Hopkins

10:38 07 Aug 24

Great place in town centre. New clean units of all sizes, reasonably priced. Casey was very helpful in getting us sorted.

Harry and Ed McIver-Lyon

10:08 07 Aug 24

Great service from the staff. Highly recommended.

Cassie Yeldham

08:04 07 Aug 24

Great service, great location, the cheapest around, great quality of storage unit, easy to get in/navigate, and very friendly staff. Chuffed with finding this place whilst I was in between houses for a couple of weeks! Highly recommend

Hayley Jones

11:29 30 Jul 24

Great storage facility with really flexible options and great customer service. Clean and well-maintained onsite, has everything you need (although trolleys a bit of a challenge to manoeuvre!)

Joel Jordan-Walker

17:01 13 Jul 24

I had the pleasure of arranging my storage needs through Helen.

Helen was efficient, proactive, enthusiastic, engaging and more importantly had a great sense of humour.

You could not ask more of a person or company.

Thank you.

Anita Deane

15:15 27 Jun 24

We have used this place several times to buy cardboard boxes and bubble wrap. All the staff are friendly and helpful, and there's plenty of parking outside.

Soose Little

09:22 27 Jun 24

The whole set up is amazing . Great place to store anything . The owners could not be more helpful and nothing is too much trouble . I would recommend this to anyone wanting to store their goods.

henrietta cain

14:37 09 May 24

Professional and friendly staff, easy booking in system , I arrived with my documentation, was shown the variety of storage spaces available, chose one and moved in that day! Would highly recommend

David Nixon

12:58 27 Apr 24

Very helpful staff, nice clean facilities

Robert Haydon

23:08 06 Feb 24

Very clean facility, very easy people to deal with. Guidance on unit size available on website. East booking. Trolleys and sack truck available in airlock. Mobile phone access system was easy to learn how to use and instructions on the goods lift were clear and concise. Very pleased I chose Wigwam Self Storage.

John Ricketts

16:28 23 Jan 24

This storage in Bromsgrove is absolutely fantastic, so easy to use with mobile app. Customer service brilliant, would highly recommend.

jane smith

17:30 18 Dec 23

Found all the staff at Wigwam helpful and efficient, time was taken to show us around a number of units to help decide what size we would need. The day we started to move things into the unit was straightforward. Unit was very clean. Would recommend

abigail cremin

17:13 07 Nov 23

Great customer service and really easy to use system when entering the units.

phillip hunt

14:04 02 Nov 23

Well taken by surprise just how good this experience was. The app for access works perfectly every thing is like new and excellent condition. When you enter the storage main door there’s all types of trolleys pallet trucks etc to help you get to your unit.

Highly recommend this company

Anita Bennett

17:20 14 Sep 23

First time using a storage unit and was bit apprehensive but the staff at Wigwam storage are so friendly and helpful that they made everything very easy. The storage unit was easy to find and the app easy to use and any problems there was always someone on the other end of the phone to help. The unit was clean and tidy and it was nice to have music in the background. Would definitely recommend.

Leslie Ifeanyi Ehirim

18:47 23 Aug 23

Whoa, where do I start from, the guys there deserve more than a 5-star, pleasant, patient, good listeners, etc. Having used other storage this is the 1st I've experienced where the guys are happy to get involved with your stuff. The app allows you to have access which for me was way better than the traditional locks. I got there needing a big size but the guys advised that I get my stuff in 1st to see the best size (they were rather concerned about what suits my needs rather than the money) Luke and Kacey you guys are rock starts. Please keep this up. I'll recommend StoreAway Self Storage any day anytime.

Jennifer Wilson

00:10 21 Aug 23

All the staff were very responsive and didn't mind answering several email questions before the start of the contract. The app that allows access was super easy to use and the facilities are clean and in excellent condition. Rolling carts made move-in and move-out of our items so much easier.

Vikki Jones

13:57 14 Jun 23

What a fantastic setup! All members of staff are incredibly professional with a friendly manner and provide a brilliant service.The storage unit is ultra secure, but easy to navigate once set up. We were very impressed with everything from initial enquiry through to the end of our contract.
Would definitely recommend.

Kelly Turner

11:30 16 Mar 23

Wigwam have generously donated a unit to The Basement Project for our food bank. It is very high tech and access is managed through an app which is simple to use. Jos and the team have been really supportive and are easy to contact if we have any questions.

Dani Di Cio

13:26 03 Mar 23

I cannot recommend StoreAway enough for all your storage needs. The customer service I have received has just been fantastic. Luke is so helpful, friendly and professional. As are all the other staff I have met. Nothing is too much trouble. Not only is it conveniently located in the centre of town it’s so easy to access as you have an app on your phone so no faff with padlocks etc. Extremely competitive prices. Thank you so much Luke & all your team for making it such an easy process & for the incredible service. Dani

Sharon Tomkinson

17:18 20 Dec 22

Let down by an online delivered van hire hours before we needed it (Nationwide) - had a ring round and discovered Wigwam also did van rental and they were closer to us. They were so helpful - quick, efficient and professional and did what they said. They saved our home move in the cold and snow. Couldn't have been happier with service - and patience even after we rang back and said - are you sure it will be there tomorrow when we arrive? . Would highly recommend.

Clare Cpx

15:20 21 Jan 22

Our 40ft international container 'off loaded' with no problems. Wigwam helped with a storage unit they knew would be the correct size! We had the unit for 6 months as we slowly moved things to our new home. I always felt safe, Wigwam is very clean and well lit. Most importantly EVERYONE at Wigwam were very professional, helpful, knowledgeable and understanding. They were even able to downsize my unit to save me money as I made progress. I would use them again for certain. My unit was upstairs and the huge easy to use goods lift made it super quick to access the units upstairs. I took out insurance which was flexible depending on my progress. The picture is of my smaller unit at the end once empty.

Rachel Munday

16:24 20 Dec 19

Very efficient and friendly service for great storage spaces at a competitive price. Guided through carefully at the start to make sure we got the right sized space for our needs and for our budget. Really supported through the "moving in" process & beyond. Would definitely recommend to friends and family needing storage but also extremely professional set up for small or independent business needs.