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Are my belongings covered while I’m moving them into the unit?
Our contents protection starts the moment you place your things in storage and stays in place until you take them…
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Do I need insurance for my unit?
Yes. Everything you store with us needs to be covered for the whole time it's here, so that if the…
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Does contents protection cover business stock?
Yes. Our contents protection covers the goods you store with us, business stock included, and it's based on the value…
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Does contents protection cover damp and mould?
Our contents protection covers sudden water damage, such as a burst pipe or a water leak. It doesn't pay for…
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Does my home insurance cover my things in self storage?
It might, and it's well worth checking before you pay for cover twice. Home insurance policies vary on whether they…
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How do I calculate a full replacement value?
Add up what it would cost to buy everything you're storing brand new today, at today's prices. That total is…
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How do I make a claim if something in my unit is damaged?
We're sorry, finding something damaged is upsetting, and we'll help you through it. Take photos before you move anything, call…
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How much contents cover do I need, and can I change it later?
You need enough cover to replace everything in your unit as new, at today's prices. That figure is called your…
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How much does storage insurance cost?
The cost of our contents protection is based on the value of what you're storing, so it's set by you…
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Is storage contents protection the same as insurance?
Yes, it's insurance cover: our contents protection is a policy we take out with an insurer to cover the belongings…
More FAQ topics
- Understanding self storage (17)
- Prices, payment and billing (32)
- Units (31)
- Storage containers (7)
- What you can store (44)
- Access (15)
- Security (15)
- Booking, contracts and terms (24)
- Packaging (13)
- Moving in and moving out (16)
- Using your unit (8)
- Moving house (38)
- House clearance and bereavement (14)
- Business storage (4)
- Life events (6)
- About Wigwam (9)
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