The Direct Debit Guarantee is a promise that comes with every Direct Debit in the UK. In its own words, if there are any changes to the amount, date or frequency of your Direct Debit, the organisation will notify you, normally 10 working days in advance, and if an error is made in a payment, by the organisation or your bank, “you are entitled to a full and immediate refund of the amount paid”.
At Wigwam
If you pay for storage by Direct Debit, the Guarantee protects every payment. On top of that, we email your invoice 5 to 7 days before each four-weekly payment, so you can check it before the money leaves your account.
If we ever change your price, we tell you in writing first, and the change only starts from a payment date at least 28 days later. You can leave without charge before it applies if you’d rather.
If something looks wrong
Call us first on 0800 2545585 and we’ll sort it out. If a payment has been taken in error, you can also ask your bank for a refund under the Guarantee.
Related terms
Related questions
Further reading
- Direct Debit: The Direct Debit Guarantee