Your details are only seen by the people at Wigwam who need them to look after your account, and they’re bound by a duty of confidentiality. Your customer account is protected by a user name and password, your information is held on secure servers, and your payment details are encrypted.
We’re registered with the Information Commissioner’s Office (ICO), the UK’s data protection regulator, as Wigwam Storage Management Limited, reference ZB710675.
Why we ask for ID when you book
We ask for two forms of ID: one with your photo, and a recent utility bill. If you book online, a fraud protection system called Stripe Identity matches your document to you. We keep copies of ID documents so that we can meet anti-money laundering requirements.
We also ask for an alternate contact, someone who doesn’t live at your address, so we have a back-up in an emergency. We only use their details when we need to, and they never receive marketing.
Who else sees your information
Some firms help us run the business, such as the company that processes card payments. They have to follow our instructions and can’t use your information for their own purposes. We have procedures in place for any suspected data breach, and we’d tell you, and the regulator, wherever the law requires us to.
Messages from us
We email your invoice 5 to 7 days before each payment. If a card payment doesn’t go through, we’ll contact you, and we may send a secure link so you can pay. The text that sets up your smart entry comes from Noke, with a link and a temporary password.
If a message ever looks wrong, don’t click the link. Call us on 0800 2545585, using the number on our website rather than one in the message, and we’ll tell you whether it came from us.
Seeing, correcting or deleting your information
You can ask us for a copy of what we hold about you, ask us to correct anything that’s wrong, ask us to stop marketing to you, and in some situations ask us to delete your information. In most cases there’s no charge. We’ll ask you to prove who you are first, so that nobody else can get hold of your details.
We usually keep customer records for the period UK law requires, currently six years after your storage ends, unless you’ve asked us to delete them sooner. The full detail is in our privacy notice.
Any questions, email hello@wigwamstorage.co.uk or call us on 0800 2545585.
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