Booking with us starts with a quick identity check, not a long application: you confirm who you are, pay your first four weeks in advance, and new customers pay no deposit. If a search on your credit file matters to you right now, call us on 0800 2545585 before you book and we’ll tell you exactly what checks your booking involves.
What booking involves
- Proof of who you are. We ask for two forms of ID: a photo ID, such as a passport or driving licence, and a recent utility bill. When you book online, a service called Stripe Identity matches your document to you. If you’ve just moved and don’t have a bill in your name yet, give us a call and we’ll talk it through.
- Someone we can reach in an emergency. We ask for an alternate contact who doesn’t live at your address. We only use their details if we genuinely need to, and never for marketing.
- Your first four weeks in advance. After that, payments are taken automatically every four weeks by card or Direct Debit, and we email your invoice 5 to 7 days before each one.
- Contents cover. Your belongings need to be covered while they’re with us, either by our contents protection or by your own insurance. If you take ours to start with and then show us your own cover within 14 days of moving in, we’ll refund the charge in full.
Booking for a business or for someone else
The person or company named on the storage agreement is our customer, so they’re the one who completes the ID check. If you’re booking for a business, or for a parent or a student, tell us when you call and we’ll help you get the details right from the start.
If you’d rather talk first
If your credit history worries you, or you’d simply like to ask a question before you commit, you can reserve a unit online and our team will be in touch, or ring us. Our privacy policy explains how we look after your information.
Ready to go? Get a price online, or call us on 0800 2545585.
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