Usually it’s one of two things: an introductory offer you started with has ended, or we’ve reviewed our prices. If we change your price, we always tell you in writing first, and the new price only starts on your first payment date at least 28 days after we’ve told you.
If you’re not sure which applies to you, call us on 0800 2545585 and we’ll go through your bill with you.
Your introductory offer has ended
If you started with an introductory offer, such as a discount on your first few weeks, it runs for a set time. Offers vary by site, and your quote and booking confirmation show how long yours lasts. When it ends, your payments move to the standard price for your unit, so the jump can feel large even though the price itself hasn’t changed. Your quote shows that standard price, so it’s easy to check.
We’ve reviewed our prices
We review our storage prices from time to time. When a change affects you, we’ll write to you by email or post, and you’ll have at least 28 days before your first payment at the new price. Your invoice also arrives by email 5 to 7 days before every payment, so you can always see what’s coming.
If you’d rather not carry on at the new price, you can end your storage without any charge before it starts. Just email us at hello@wigwamstorage.co.uk as soon as you can after our letter, and we’ll confirm your end date. We refund any days you’ve paid for but not used.
If you didn’t see a letter
Check your spam folder, and any old email address you’ve used with us. Then give us a call: we can tell you when we wrote and where we sent it. It’s worth letting us know whenever your email or address changes, so nothing important goes astray.
Other reasons a payment can change
- A bigger unit or more cover. Moving to a larger unit, or raising the value covered by your contents protection, changes what you pay.
- A missed payment. If a payment didn’t go through, a late charge may apply, and the value of any introductory discount you’ve had can become payable. Our page on missed payments explains how we help you put it right.
Talk to us
If something on your bill doesn’t look right, or you’d like to talk about your options, call us on 0800 2545585 or email hello@wigwamstorage.co.uk. To see what a new customer pays for your size of unit today, you can get a price online.
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