You pay for your first four weeks of storage when you book, plus contents cover if you take ours. After that, payments are taken automatically every four weeks, and we email your invoice 5 to 7 days before each one, so you can always see what’s coming.
Booking day
Your first payment covers your first four weeks, and new customers don’t pay a security deposit. Your online quote shows the exact amount before you pay, and our prices page explains what storage costs.
Your billing cycle starts on the date your storage starts, so if you book ahead of a move, your first four weeks run from your start date, not from the day you booked. If you’d like to reserve a unit before you’re ready, it costs £10, and that £10 comes off your first payment when you move in.
Every four weeks after that
We charge every 28 days from your start date. That works out at 13 payments a year rather than 12, which is worth knowing if you’re used to monthly bills: at least one month each year will have two payments in it, and your payment date moves a few days earlier each month.
Payments are automatic once you’ve set up a card payment or a Direct Debit, so there’s nothing for you to do. If you haven’t set one up, we’ll get in touch on the due date and send you a secure link so you can pay by card, and you can choose to save your card for next time. If your card expires or a payment doesn’t go through, we’ll contact you with instructions to update it.
The invoice we email before each payment shows the full details of the charge, which also gives a business a clear record for its accounts. Please keep your email address up to date with us so the reminders reach you.
If your payment date sits awkwardly with payday, give us a call and we’ll talk it through.
Why you pay in advance
Paying ahead works much like rent on a home: each payment covers the four weeks in front of it, so the space is paid for and yours for that time. It also keeps things simple: payments fall on a regular date, your invoice shows the amount ahead of time, and no bill arrives after you’ve used the space.
When you’re ready to leave, email us your notice, which is normally 14 days. Once your unit is empty, we refund any days you’ve paid for after your notice ends, so you only ever pay up to the end of your notice.
To see your first payment for the site and size you want, get a price online. Any questions about billing, call us on 0800 2545585 or email hello@wigwamstorage.co.uk.
Related questions