You need two forms of ID: a photo ID, such as a passport or driving licence, and a copy of a recent utility bill. When you book online, a secure identity check called Stripe Identity matches your photo ID to you with a quick selfie, which helps keep everyone’s belongings safe from fraud.
What to have ready
- your passport or driving licence, and your phone for the selfie;
- a copy of a recent utility bill;
- your name, address, email and mobile number (smart entry is set up by a text to your phone before you move in);
- an alternate contact: someone who doesn’t live at your address, with their name, phone number and home address, plus an email if they have one;
- the total replacement value of what you’re storing, as everything stored needs contents cover, either ours or your own policy;
- a debit or credit card for your first four weeks, which is saved for the payments that follow.
Once your details and payment are in, we email you the storage agreement to sign online, followed by instructions for getting into the site.
Why we ask for an alternate contact
It’s a backup for emergencies, for example if we can’t reach you and urgent access is needed. We never use their details for marketing. Do let them know, and check they’re happy for you to share their details with us.
If your situation doesn’t fit the form
If you don’t have your ID to hand, the online check doesn’t go through, or you have a question, choose “Reserve a Unit” instead. A member of our team will contact you during office hours and take it from there.
If your bills are in someone else’s name, or still at your old address because you’re mid-move, call us on 0800 2545585 before you book and we’ll tell you what we need.
If you don’t have a smartphone, call us before you book and we’ll talk you through getting in.
If you’re booking for a business, or as an executor, call us first so we can tell you what we’ll need. If someone else needs to sign for you, see can someone else sign the storage agreement for me?
After you move in
Keep your contact details up to date, and your alternate contact’s too. If anything changes, email us at hello@wigwamstorage.co.uk within 48 hours, so your invoices and any messages about your storage always reach you. We may ask anyone at the site to show ID, so it’s worth carrying yours, and asking anyone you send to carry theirs.
When you’re ready, have your ID, a recent bill and your phone to hand and get a price online, or call us on 0800 2545585.
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