For most indoor units you don’t need a padlock: smart entry on your phone opens your unit and locks it again, and your unit’s own alarm sets and unsets with it. Chipping Norton is the exception, where you bring your own padlock or buy one at reception, and if you lose the key there, just call us and we’ll arrange to remove the lock.
Where smart entry opens your unit
Before your move-in date, we’ll text you instructions for setting up smart entry on your phone. From then on, your phone gets you through the building doors and opens your own unit, so there’s no key to carry. When you lock up, your unit’s alarm is set again, and if it ever goes off while you’re not on site, our security team will investigate.
Before you walk away, check your unit door is properly locked. If your phone is lost or stolen, call us straight away on 0800 2545585. And if you don’t have a smartphone, give us a call before you book and we’ll talk through the options with you.
At Chipping Norton
At Chipping Norton you enter the building with your own PIN, which also sets and unsets your unit’s alarm, and you secure the unit with your own padlock. If you don’t have one, you can buy a keyed or combination padlock at reception, which is open 9am to 6pm Monday to Friday and 9am to 2pm on Saturday. Our online Box Shop sells padlocks too, delivered to your door.
Please fit your padlock to your own locking point and leave our overlocking point free. That’s the fitting we use if we ever need to secure a unit ourselves, so a padlock put there may have to be cut off, at your cost. If you’re not sure which is which, ask us and we’ll show you.
If you lose your padlock key
It happens. Call us and we’ll arrange access to remove the lock. There’s a charge for this, and you’ll need a new padlock if you’re carrying on using the unit. To save the trouble, keep a spare key somewhere safe at home, or choose a combination padlock so there’s no key to lose.
Drive-up units and containers
If you’re booking a drive-up unit or an outdoor container, ask us how it locks when you book, so you know whether to bring a padlock on the day.
Not sure how your unit will lock? Call us on 0800 2545585 before moving day, or get a price online and ask us when you book.
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