Good news: there’s no deposit to pay. New customers pay a £0 security deposit, so nothing is held back and there’s nothing to claim back when you leave.
What you pay when you book
When you book, you pay two things:
- your first four weeks’ storage, after any introductory offer at your site;
- contents cover, if you take ours rather than arranging your own insurance.
Your quote shows both amounts before you pay anything, and the total in your quote is what you pay: nothing is added at checkout. Because there’s no deposit, an introductory offer brings down the whole of what you pay on day one. Offers vary from site to site and change from time to time, so your quote shows what’s running at yours. Our prices page explains what storage costs.
Every customer needs contents cover for what they store, either ours or their own policy. If you start on ours and then show us your own policy within 14 days of moving in, we refund our cover charge in full.
After the first four weeks, your storage (and our cover, if you take it) is charged every four weeks. We email your invoice 5 to 7 days before each payment, so there are no surprises.
What comes back when you leave
With no deposit, the thing that comes back is any storage you’ve paid for but not used. Give us notice, which is normally 14 days, by emailing hello@wigwamstorage.co.uk. Clear the unit by your end date and leave it clean, and once we’ve checked it, we refund your unused days.
It’s worth leaving the unit clean and undamaged, because if it needs cleaning or repair after you’ve gone, that cost would be invoiced to you.
If you joined us some time ago
If you’ve been with us a while, you may have paid a deposit when you started, usually about two weeks’ storage, though the amount can vary, as some of our sites joined Wigwam from other operators. Under our terms, it’s refunded by cheque or bank transfer within 21 days of your agreement ending, less anything owed, such as unpaid fees or the cost of cleaning or repairs. If you’re not sure what you paid, just ask us.
Storing for a business
It’s the same for business customers: no deposit, your first four weeks in advance, then four-weekly payments.
See your figure
Get a price online to see your first four weeks and cover for your unit before you pay anything. For any question about what you pay up front, or a deposit you paid when you joined, call us on 0800 2545585.
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