Yes. Plans change, and that’s fine: if you haven’t given us notice to leave, your storage simply carries on, paid every four weeks, until you’re ready to leave. If you have already given notice, call us before your end date and we’ll talk through a later date with you.
If you haven’t given notice yet
There’s nothing to do. A rough idea of how long you’d need, given when you booked, doesn’t end your storage by itself. It runs on until you give notice, and your payments carry on every four weeks as usual, with your invoice emailed 5 to 7 days before each one.
If your completion has slipped, a sale is taking longer, or work has moved you on, you don’t need to tell us or sign anything. If you’re not sure whether your agreement shows an end date, check its front page or give us a call.
Two things worth knowing if you’re staying a while:
- Offers. If you booked with an introductory offer, it covers a set number of weeks from your start date. After that, your unit is charged at the site’s standard price.
- Price reviews. Prices can change over time. If we ever change yours, we’ll tell you in writing at least 28 days before it applies, and you can leave without charge before then if you’d rather.
When you’re ready to go, email your end date to hello@wigwamstorage.co.uk. Notice is normally 14 days, and we refund any unused days once the empty unit has been checked.
If you’ve already given notice and need longer
Tell us as soon as you know, and before your end date rather than on the day:
- Call us on 0800 2545585.
- Ask us to confirm the new arrangement by email, so we both have it in writing.
- Until you have that email, plan around your original date.
It’s also worth asking whether your notice is moved to the new date or cancelled altogether, so you know whether to give fresh notice later.
Getting the new date agreed in writing matters because your end date is when the agreement finishes. If belongings are still in the unit after that without a new date agreed, our terms treat them as left behind: storage fees keep running, and if they still aren’t collected after we’ve written to you, they can be sold or disposed of. A quick call beforehand keeps you well clear of that.
Not sure where you stand?
If you can’t remember whether you’ve given notice, or what date it runs to, call us on 0800 2545585 or email hello@wigwamstorage.co.uk and we’ll check for you.
Related questions