Moving into a new apartment comes with a variety of different emotions. Excitement at the fresh opportunity, the stress involved with the move, and perhaps sadness at leaving your previous home behind.  

Amid all of these emotions, it’s important to ask your landlord a few important questions, such as the following; 

What utilities and amenities are included in the rental agreement? 

While you may agree to a monthly rental payment, hidden costs or surprise amenities may be included. Ask the landlord which utilities are included in the rent and which you need to pay for yourself. It’s also important to find out more about the home’s utilities, such as gas or electrical.  

If the property includes amenities, these should also be mentioned in the agreement. For example, ask whether the apartment has parking and whether internet service is included. 

Can you make changes to the premises? 

When renting an apartment, it’s important to remember that you don’t own the property and need permission to change the premises.  

These changes don’t only include the likes of large renovations but also small updates such as painting the walls, hanging frames on the wall and making changes to the garden.  

Who is responsible for the maintenance of the property? 

Property needs to be maintained to keep its value, and normally the landlord is responsible. Ask the landlord about their maintenance schedule, including garden services and major or minor repairs. It’s best to get the process in writing. 

Are there any building rules and regulations? 

The apartment will most likely be a part of a larger corporation with a governing set of rules. Ask the landlord about the apartment building’s house rules and make sure that you follow them. Breaking these rules could lead to a fine or termination of the lease, so ask about the repercussions too. 

What security systems are in place? 

One of the benefits of a complex or apartment building is the security of having neighbours nearby. Question the security systems in place, what lock systems are used and how to get an extra set of keys if needed. 


Asking your landlord important questions can reduce friction down the line and make the moving process more streamlined. Another way to reduce stress is to organise a personal self storage unit to temporarily store your household belongings during the move.  


At Wigwam, we offer a cost-effective solution to keeping your household belongings safe. We also offer man and a van service in Chipping Norton and packaging supplies, making the moving process even easier.  

Interested in finding out more? Contact our friendly team at 01608 656 300. 

Simon Fothergill
Written by

Simon Fothergill has more than 20 years of experience in the UK self storage industry and is Managing Director of Wigwam Storage.He writes practical, easy-to-follow advice to help customers make the most of self storage, whether they are moving house, decluttering, renovating, storing business stock or simply needing extra space.With a long background in self storage operations and customer service, Simon shares useful self storage tips, packing advice and storage solutions designed to make storage simple, flexible and stress-free.

Customer Reviews

Wigwam Self Storage place picture
4.9
The paperwork was quick and efficient and the customer service was top notch. The security is very thorough as well and the opening times are very user friendly. Highly recommended!
Joseph Rooke profile picture
Joseph Rooke
2 weeks ago
Team were outstanding and super helpful I highly recommend
From the very beginning they accommodated my needs to the best of their ability and took the time to try their best to help. They were very patient with me and followed up with me, when necessary. I moved some items into storage today with no difficulty. Modern facilities and excellent communication. Thank you!
Dorinda Gale profile picture
Dorinda Gale
2 weeks ago
Excellent customer service ,big shout out to Lenny for going above and beyond to assist !!
Units,clean and airy .Once set up , the App is simple to use .
Would highly recommend for anyone needing simple,no fuss storage.
lilwill profile picture
lilwill
2 weeks ago
Easy to book and very easy to access. Storage units and building are clean, well-lit and feel safe.
D D profile picture
D D
2 weeks ago
Perfect from start to finish! A pleasure to do business with. Thanks
paul walker profile picture
paul walker
2 weeks ago
Great service and unit is clean dry and secure. All accessed by the app, making it easy to get in and out without any problems.
Christopher Read profile picture
Christopher Read
2 weeks ago
With the app the storage unit was easy to access and the unit we chose was perfect for our needs,i am impressed with the wigwam facility. Lenny was helpful and professional.
Zydrunas Gerulis profile picture
Zydrunas Gerulis
3 weeks ago
Excellent service from Wigwam Self Storage Lincoln. The staff were friendly, helpful and professional from start to finish. The storage unit was clean, secure and easy to access. Everything was explained clearly, and the whole process was quick and straightforward.

I would definitely recommend Wigwam Self Storage to anyone looking for a safe and reliable place to store their belongings. Great service!
Paul Adams profile picture
Paul Adams
3 weeks ago
Very clean space, app works really well. Plenty of trolleys available.
Stephen Grey profile picture
Stephen Grey
3 weeks ago
I have dealt with both Selina and Sascha, in person and via email. The service each of them has provided has been excellent and makes me feel that I have made the right decision to use Wigwam's services.
Colin C Harman profile picture
Colin C Harman
3 weeks ago
I have used the storage at Cheltenham for nearly two years now and have always been glad I made the change from a large facility in Kingsditch. I recall leaving a glowing review of Casey and his team when I first took on the unit. Just yesterday I left a less than complimentary review but have discovered my frustration at the time was due to misleading info I obtained over the Internet and nothing to do with Wigwam. So that review is withdrawn and I continue to recommend Wigwam as a convenient town centre facility, well run and utilising a high tech, easy to use entry system.