Moving into a new apartment comes with a variety of different emotions. Excitement at the fresh opportunity, the stress involved with the move, and perhaps sadness at leaving your previous home behind.  

Amid all of these emotions, it’s important to ask your landlord a few important questions, such as the following; 

What utilities and amenities are included in the rental agreement? 

While you may agree to a monthly rental payment, hidden costs or surprise amenities may be included. Ask the landlord which utilities are included in the rent and which you need to pay for yourself. It’s also important to find out more about the home’s utilities, such as gas or electrical.  

If the property includes amenities, these should also be mentioned in the agreement. For example, ask whether the apartment has parking and whether internet service is included. 

Can you make changes to the premises? 

When renting an apartment, it’s important to remember that you don’t own the property and need permission to change the premises.  

These changes don’t only include the likes of large renovations but also small updates such as painting the walls, hanging frames on the wall and making changes to the garden.  

Who is responsible for the maintenance of the property? 

Property needs to be maintained to keep its value, and normally the landlord is responsible. Ask the landlord about their maintenance schedule, including garden services and major or minor repairs. It’s best to get the process in writing. 

Are there any building rules and regulations? 

The apartment will most likely be a part of a larger corporation with a governing set of rules. Ask the landlord about the apartment building’s house rules and make sure that you follow them. Breaking these rules could lead to a fine or termination of the lease, so ask about the repercussions too. 

What security systems are in place? 

One of the benefits of a complex or apartment building is the security of having neighbours nearby. Question the security systems in place, what lock systems are used and how to get an extra set of keys if needed. 


Asking your landlord important questions can reduce friction down the line and make the moving process more streamlined. Another way to reduce stress is to organise a personal self storage unit to temporarily store your household belongings during the move.  


At Wigwam, we offer a cost-effective solution to keeping your household belongings safe. We also offer man and a van service in Chipping Norton and packaging supplies, making the moving process even easier.  

Interested in finding out more? Contact our friendly team at 01608 656 300. 

Simon Fothergill
Written by

Simon Fothergill has more than 20 years of experience in the UK self storage industry and is Managing Director of Wigwam Storage.He writes practical, easy-to-follow advice to help customers make the most of self storage, whether they are moving house, decluttering, renovating, storing business stock or simply needing extra space.With a long background in self storage operations and customer service, Simon shares useful self storage tips, packing advice and storage solutions designed to make storage simple, flexible and stress-free.

Customer Reviews

Wigwam Self Storage place picture
4.9
Andrew Neal profile picture
Andrew Neal
5 days ago
Great online experience with very friendly and helpful staff. I used the storage facility in Bromsgrove, which is very clean and tidy with very useful trolleys readily available and great access.
Honestly was stressing about the whole access on your phone but was stressing over nothing , it is so easy to access, the staff have been absolutely amazing throughout it all, anything isn't too much for them . So thankyou, highly recommend this company
Henry Scriven profile picture
Henry Scriven
7 days ago
Very helpful and friendly. Good choice of space
Peter Cox profile picture
Peter Cox
2 weeks ago
I've used this company a couple of times now - always impressed with their customer service, the facility is excellent and very secure, and really great prices. I will continue to use them in the future, happily.
Paul Kirk profile picture
Paul Kirk
3 weeks ago
Really easy to deal with as a company and the site is also easy to navigate and use.
Beth Gresswell profile picture
Beth Gresswell
3 weeks ago
Highly recommend this company! I recently moved and needed to store some items and was unsure where to store as I wanted to make sure it was close by but also very secure. I contacted this company and to spoke to Holly who was so welcoming and helped me decide what size would be better for me by allowing me access to see the units. The level of security in the premises is fantastic with cameras at every corner! I decided in the end to go with a 50ft storage and then dealt with both Helen and Jeremy who explain each step what happens moving forward and made sure that I would get access on the date that suited me. The process I thought was going to be long and added stress for me, however all 3 took that stress away! Thank you again!
Callum Shaw profile picture
Callum Shaw
3 weeks ago
The team of wigwam were incredible supporting. They are one of those companies who genuinely care and look after you. During hard times they were patient and considerate - no shady or distaste practices here.
Maxine Message profile picture
Maxine Message
4 weeks ago
Excellent service. Fast response to email, followed by telephone calls to discuss requirements and finalise paperwork. Prices are competitive, storage spaces are varied in size. The forecourt and the facilities are spotless. Can recommend highly.
annmarie Raymond profile picture
annmarie Raymond
4 weeks ago
Great experience with sorting storage unit to store items thanks
Linda Curtis profile picture
Linda Curtis
4 weeks ago
Lovely staff (especially Lenny), whole process dealt with efficiently and quickly. Would highly recommend.
Andrew Terry profile picture
Andrew Terry
4 weeks ago
Easy peasy. Nice people to deal with; all my (probably, very silly) questions were answered quickly and clearly, and the follow up to check that my move went smoothly was a nice finishing touch.
Sandra Mackenzie profile picture
Sandra Mackenzie
1 month ago
Best storage unit we’ve ever had. The easy way to get in and out, trolleys to use to load unload, toilet on site, really clean and modern.