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In Worcestershire, The Basement Project has been a lifeline for young people facing homelessness and crisis since 1998. From their humble beginnings in the basement of a local church, they have grown to provide a comprehensive range of services across the county.
Wigwam Self Storage is proud to partner with this remarkable organisation, providing storage space for their donated items and equipment. Our partnership is a great example of how businesses and non-profit organisations can collaborate to make a positive difference in their community.
The History of The Basement Project
In 1998, a group of dedicated professionals working with young people in Bromsgrove identified a pressing need for a service aimed at supporting homeless youth in finding accommodation. This led to the formation of the Bromsgrove Youth Homelessness Forum, which eventually gave rise to the Basement Project. The project initially operated from the basement of a local church, which inspired its name.
Over time, the project has grown and evolved, now offering a more comprehensive range of services covering the entire Worcestershire region. While still headquartered in Bromsgrove, the project now operates from Hanover House on Hanover Street and offers a drop-in service, a food bank, a floating support service, and the Application Station, which assists with job applications, CVs and more.
Addressing the Root Causes of Homelessness: A Holistic Approach
The Basement Project maintains strong connections with other local agencies, support services, and stakeholders to ensure comprehensive assistance for their clients. They work closely with organisations such as St Basils, Redditch Nightstop, Small Talk Counselling, the Care Leavers Team, and Bromsgrove District Housing Trust, among others to ensure comprehensive support for young people in need. A collaborative approach, such as this one, helps create a strong foundation for independence. This holistic approach has been successful in tackling the root causes of crises, such as homelessness and unemployment, by addressing issues ranging from family breakdowns and domestic abuse to financial pressures.
According to Kelly Turner, Community Fundraiser for the Basement Project, mental health is a significant concern, which is why they work closely with a local counselling service to provide counselling when needed. Kelly comments further, “our support is holistic, as our clients are usually experiencing several of these issues at once. Our clients have access to one of our support workers either via the drop-in service or floating support. In the case of family breakdown, they can access our mediation service, where we aim to help resolve any issues that may result in a young person being asked to leave the family home.”
Measuring the Impact and Celebrating Success
“Everything I lost I have regained again, you helped me gain confidence and independence, and helped me get to a better place.” A youth who benefited from the project.
“I think I have it all under control. Everything is in place and the issues I have are sorted. Just waiting for the baby now really. I’m all settled and can’t thank you enough for your support. I will contact you if I need anything.” A youth who benefited from the project.
The Basement Project has empowered countless young people to bring about meaningful changes in their lives. Through targeted support, individuals have found housing, gained employment opportunities and fostered strong relationships with others, all while promoting positive mental health practices.
The organisation continually assesses its impact through regular reports to funders, annual reports, client feedback and ongoing progress evaluations. It also hosts forum sessions to give young people a chance to voice their opinions and share their experiences.
Success stories like Stacey’s highlight the transformative impact of their services. Listen to Stacey’s story.
Future Aspirations and Goals
The team behind this worthy organisation envisions a future where young people in Worcestershire have the necessary foundation to achieve independence and manage their tenancies successfully. Their expansion plans include outreach to additional areas within Worcestershire, including Kidderminster.
“We have started to branch out across Worcestershire, so we hope that we will be able to continue this growth and support even more young people in need across the county. This will only be possible with the continued support of the local community, whose help we are forever grateful for. We have already set things in motion by starting drop-ins in Evesham, Malvern and Worcester,” comments Kelly.
A Closer Look at The Basement Project’s Offerings
Accessible Drop-In Service
The drop-in service at Hanover House is open Monday through Friday, from 12 pm to 4 pm. Here, young people up to 25 years old can discuss their needs with a support worker and receive guidance on the available services. Although walk-ins are welcome, it is advisable to make an appointment by calling 01527 832993. The food bank is also available for those in need.
Essential Food Bank
The Basement Project’s food bank provides crucial support to young people who are struggling financially or waiting for benefit applications to be processed. In some cases, a substantial food parcel can even serve as a temporary solution to extend their stay with friends or family while more suitable accommodation is secured.
Comprehensive Tenancy Support
For young individuals who have secured a tenancy, the Basement Project offers assistance in managing their new living situation. This includes budgeting guidance, help with setting up utilities, benefit applications, job searching, and sourcing furniture and essential appliances.
Empowering Application Station
The Application Station is a recent addition to the project’s services, designed to help young people find employment or educational opportunities. Support is provided in the form of job searching, CV writing, and application assistance.
Mental Health and Wellbeing
The Basement Project acknowledges the significant impact mental health can have on the lives of young people. In response, they work closely with a local counselling service to provide necessary mental health support.
How can you support The Basement Project?
There are several ways to support The Basement Project’s mission:
Volunteering
Volunteer opportunities are available in fundraising, social media support, food bank assistance, office and admin work, and drop-in services. Contact Nina at nina.wilkes@basementproject.org.uk for more information.
Fundraising/Campaigns
Get involved in upcoming fundraising events or support ongoing campaigns like the Wall of Fame campaign. Contact Kelly at kelly.turner@basementproject.org.uk for more details.
General donations
Donate to The Basement Project through their website, in person at Hanover House, or contribute items to their Amazon wishlist. Every donation, whether monetary or in-kind, helps support their vital work.
By spreading the word about The Basement Project and their services, you can help ensure that more young people in need can access the support they deserve. To learn more, visit their website at www.basementproject.org.
Customer Reviews
ANDREW RAGGETT
11:48 07 May 26
Excellent service and very easy to use
John Bunce
21:10 04 May 26
Such a professional operation. Always Clean and tidy in its presentation and friendly and efficient in terms of service. The app based open/close system is easy to use and works every time!
manu nuhe
16:37 24 Apr 26
Outstanding service and storage in my experience
karter redding
15:38 23 Apr 26
I phoned and reversed my storage unit with a very helpful man and went and viewed it witha wingman employee on other end of phone and within a space of 45 minutes the storage unit was ready to move stuff in carnt thank how helpful and fast and easy it was to get storage with wigwam
Kieron Kellard
19:04 21 Apr 26
I needed a little more storage space at short notice. Rang wigwam in Lincoln and Lenny talked me through the process and showed me what units they have. Quick, easy and straightforward. Lenny did a great job and explained everything quickly and clearly. Moved my stuff in within 24hours. Nice clean, secure units.
Naheed Kaderbhai
18:15 14 Apr 26
Straight forward
Angela Wilson
15:24 04 Apr 26
So easy to use. Plenty of space and good access. Trolleys to move your stuff on
Ben Archer
07:38 04 Apr 26
Very pleased with everything from start to moving my things in. All done over the phone excellent customer service. Sarah from burton-on-trent site was brilliant. Highly recommend
Andrew Wyatt
18:30 02 Apr 26
Excellent customer care service.
Clean, secure, easy access storage facilities at a very good price, would recommend to anyone. Keep up the good work all.
Clean, secure, easy access storage facilities at a very good price, would recommend to anyone. Keep up the good work all.
Bex Southgate
07:25 02 Apr 26
The storage units are great and the staff are excellent! No complaints whatsoever….i would definitely recommend wigwam
Linda Napier
14:52 26 Mar 26
A huge thank you to Lenny who helped me transfer to another unit today.
Lenny was not only very efficient and kind, he explained everything clearly making the whole process stress free.
Lenny was not only very efficient and kind, he explained everything clearly making the whole process stress free.
Jonathan Med
13:47 25 Mar 26
Fantastic customer service all the way from Wigwam. From setting up the account, payments and to accessing the storage units with a follow up call too ensuring everything is okay. The storage unit itself is clean, modern and easy to access.
MrDAZ7961
16:08 23 Mar 26
I needed a storage unit for a few months, and Wigwam Self Storage was the perfect choice.
I started by visiting the website, which was easy to navigate and helped me determine the right unit size.
After submitting my details, I received a follow-up call during which all my questions were answered professionally.
The units are clean and well maintained, and having a personal access code made it easy to visit at a time that suited me.
The team here is genuinely lovely and professional.
Thank you for looking after me — highly recommended!
I started by visiting the website, which was easy to navigate and helped me determine the right unit size.
After submitting my details, I received a follow-up call during which all my questions were answered professionally.
The units are clean and well maintained, and having a personal access code made it easy to visit at a time that suited me.
The team here is genuinely lovely and professional.
Thank you for looking after me — highly recommended!
Brian Simms
09:19 23 Mar 26
Wigwam have been very helpful in the short time that I have required their services. Very high tech with the system that they use which makes things very easy. The help centre are easy to contact and are very helpful and informative. I would highly recommend.
Josh Coney - JPC Goalkeeping
16:25 17 Mar 26
Excellent communication from the start with a lovely, clean storage unit to top it off. Would definitely recommend and use again.
Richard Norgate
13:36 13 Mar 26
Friendly and helpful staff. Great location. Simple onboarding. Does what it says on the tin! Excellent.
Reloved Lincoln
11:49 10 Mar 26
From the 1st moment I contacted Wigwam I was impressed with their customer services and facilities! I arrived at their premises without an appointment and was guided through the facility remotely without a hitch. The storage units are clean, secure and value for money. The team were very helpful throughout and Claudia rang me when agreed and was extremely sweet and helpful My circumstances have changed for the moment so I didn't need to go ahead but I wanted to leave a review as I was so impressed. I will not hesitate to come straight back to them when the time comes :)
Caron Sayner
20:03 04 Mar 26
Great service thank you
Peta Partner
15:38 04 Mar 26
Excellent facilities, feels super secure with a very simple app entry system. First class customer service also.
Andrew Wynn
15:45 02 Mar 26
Impressive storage facility in central Cheltenham
location. Good access in opening hours using the App. (Be prepared to check mail filter if the initial email giving access to the App and hence to your store does not seem to come through.) Clean, well lit. Kasey gave a very helpful introduction and registration process.
location. Good access in opening hours using the App. (Be prepared to check mail filter if the initial email giving access to the App and hence to your store does not seem to come through.) Clean, well lit. Kasey gave a very helpful introduction and registration process.
Dee
17:43 27 Feb 26
Wigwam storage has been great for our storage needs! The team have been super helpful in getting us set up and ensuring our needs have been met. The unit feels secure, and the facilities are clean, with good access. Location easy to find and friendly team on reception - would recommend to anyone in the area!
colin griffiths
20:31 24 Feb 26
Excellent fast and professional service, I was in a tight spot needing storage fast and the team had in sorted in a couple of hours.
Toby Salmon
15:46 24 Feb 26
Amazing service from the team and the facility is brilliant. Very easy to access and manage. Would highly recommend.
Nathan Pullen
14:24 20 Feb 26
Brilliant facility. The team are great and very responsive. Everything runs smooth and I can’t fault the place. Would highly recommend
Michael O'Brien
10:54 20 Feb 26
I had need of storage space at short notice. Wigwam came up in a search as local to me with good reviews. Let me say the reviews are well deserved. They have all different storage unit sizes which you can easily select online.
I've never used self storage before so it was all new to me but Wigwam have made it so intuitive and simple to use. You download the app which gives you easy Bluetooth access to the entire building. I've only used the facility out of office hours and it was all so easy. There are flat bed trolleys, a pump truck and a sack truck to make moving your items hassle free. Safe, secure storage, easy to use, accessible until 10pm and reasonable prices. Top marks all round.
I'd recommended Wigwam to anyone wanting self storage.
I've never used self storage before so it was all new to me but Wigwam have made it so intuitive and simple to use. You download the app which gives you easy Bluetooth access to the entire building. I've only used the facility out of office hours and it was all so easy. There are flat bed trolleys, a pump truck and a sack truck to make moving your items hassle free. Safe, secure storage, easy to use, accessible until 10pm and reasonable prices. Top marks all round.
I'd recommended Wigwam to anyone wanting self storage.
Kevin Atkinson
15:33 18 Feb 26
This is a company i have no trouble in recommending, the whole process from my first contacting them to getting axcess to the lockup has been a pleasure.
Denise Haddon
15:25 18 Feb 26
It was a last minute thing to get some storage but a quick phone call to Wig wam and really within minute's and a few I.D bits required from myself I was all set up and panick over, I would definitely recommend, and one of the main things I liked they answered the phone very quickly and you spoke to a real person, that means a lot. Well done guys
Danni Riley
15:12 18 Feb 26
All good so far on day 3 of storage. Like the app which enables you to unlock the barrier, doors etc.
Kelly
13:51 18 Feb 26
very helpful customer service and great follow-up throughout the process.. clean and tidy facilities.
Stephen Beard
09:52 18 Feb 26
Very informative and thorough. Incredibly well organised process.
Mike Martin
12:09 14 Feb 26
I am a trustee of a local community theatre and we have very little storage space onsite. Wigwam have been a lifesaver and could not have been more helpful. Very friendly, cost effective and the storage units are immaculately clean. The phone app which facilitates access is so simple to use, and allows us to grant temporary access. Thank you Wigwam Lincoln.
jeremy creasey
17:04 08 Feb 26
It was excellent- very easy to undertake the contract for the storage unit. I spoke to Helen and Holly whom were both lovely to deal with!thank you
Alan Weight
18:02 06 Feb 26
Good storage space and easy come and go access with the app. No problems at all. Wigwam staff very helpful and if you need to ring them, has always been answered very quickly.
Marc Raymond
11:55 06 Feb 26
Very easy simple process to set up with fast response from Team. Very clean storage with great access. Highly recommended
Bethany Cuff
12:58 02 Feb 26
I needed to organise a storage unit on a pretty quick turn around- thankfully having had one at the Alton site before they were able to do so.
Lenny called as soon as I emailed and was extremely helpful on making this process quick and easy so i could get into the unit the next day.
there was an issue with the app when i went to use the unit but i emailed Lenny and he rang back within 5 mins and managed to resolve the issue very quickly.
would recommend and thanks to Lenny for making the process smooth.
Lenny called as soon as I emailed and was extremely helpful on making this process quick and easy so i could get into the unit the next day.
there was an issue with the app when i went to use the unit but i emailed Lenny and he rang back within 5 mins and managed to resolve the issue very quickly.
would recommend and thanks to Lenny for making the process smooth.
Richard Lethbridge
18:19 22 Jan 26
Good communication, easy, secure process to access the facility and container once approvals completed. The app is very easy to use too...
J&J
11:56 08 Jan 26
Friendly, Professional, Helpful…. and an absolute life saver when we moved into the area.
Units are clean and well maintained with easy access.
Many thanks!! 😊
Units are clean and well maintained with easy access.
Many thanks!! 😊
Hugo Richardson
09:49 05 Jan 26
Really straightforward process, very friendly and helpful team at the Bath branch. Location is very convenient with easy access for parking and unloading. A very useful lift to assist with access to the storage units and trolleys provided as well. Brilliant introductory offer currently of 50% off for first 12 weeks also available.
peter holden
09:10 01 Jan 26
Great support from Sascha as we moved in our surplus goods. Place is really clean and secure with 24/7 access and discount rate for first 8 weeks makes it a good deal.
Peter & Heather
Peter & Heather
Claire C
14:45 29 Dec 25
Really pleased with how friendly and helpful the team is. Sascha in particular was great, really speedy response time and really friendly. Highly recommend!
Virginie Grzelczyk
11:20 27 Dec 25
Fantastic experience so far. The storage place is extremely clean and easy to access and the app to control doors really adds to a sense of safety. A great solution for us for storage in between house moves. Would definitely recommend.
chris whittington
09:55 24 Dec 25
Simple straight forward, great intuitive app for access. Great service all round so far
Juliana Jaen
22:41 23 Dec 25
Clean, dry and nice place. The employees are the best, recommended.
Russel Greenhouse
18:40 23 Dec 25
Not used storage before. Staff were helpful when sorting it out, answered all my questions and was able to have a preview of the unit.
Set up went well and app appears to work well and is easy to use.
Cheers
Set up went well and app appears to work well and is easy to use.
Cheers
Mark Shuttleworth
23:18 22 Dec 25
Selina went above and beyond helping us to check in last minute - highly recommend!
Paul H347
18:52 19 Dec 25
Decent website, helpful and rapid responses to queries. Took the time to do a guided tour via phone to help me determine the appropriate unit size. Fast and efficient onboarding and the facility is clean and looks reasonably secure. Other than that, it's a storage space that you can store things in. Reasonable costs. App does the job for opening the doors and stuff. V.Happy so far.
Gary Brader
19:03 18 Dec 25
Very helpfull staff on the phone who guide you through everything. Units are lovley and clean and very secure.
Silke Schneeweiss
09:25 17 Dec 25
Wigwam self storage have proven very helpful when I couldn’t be around for moving out. They gave the removal company access and were transparent and responsive throughout the process of vacating, even when there were delays. I would like to mention Kasey from Cheltenham, who was very supportive start to finish from when I moved in to when I moved out. Thank you.
Rob Walkey
21:51 12 Dec 25
Recently took on a unit at Wigwam Self Storage Cheltenham. Superb customer service provided by Kasey. Clear information, smooth and efficient process. Highly recommend.
Sue Burnham
17:26 12 Dec 25
Yes the staff at. Wigwam Self Storage were excellent help as from beginning and to the end of downloading their App to my mobile phone.Also on our first arrival at the self storage unit helped us right to our container. No problem was too much for them to sort on the spot.
Containers are amazing excellent lighting and very clean.
Thank you Lenny 👍xx
Containers are amazing excellent lighting and very clean.
Thank you Lenny 👍xx
Matthew Tarling
23:50 11 Dec 25
I can't fault Wigwam from the point of signing up to moving in, everything was smooth and hassle free. The security app for admission to the site is intuitive, and so user friendly. I have one of the smaller units at just 25 square feet, but it's surprising how much you can get in with ease. I've since got a lot more in freeing up space at home for things I only occasionally need.
Wigwam are highly recommended by me!
Wigwam are highly recommended by me!
Mick Limming
11:33 10 Dec 25
Absolutely ⭐⭐⭐⭐⭐
I can’t recommend Wigwam Storage in Lincoln highly enough. From start to finish, the whole experience was fantastic. Every member of the team was incredibly helpful, friendly, and professional — nothing was too much trouble, and they genuinely went out of their way to make the process easy and stress-free.
The facility itself is excellent: clean, secure, well-maintained, and clearly run with a lot of care. It’s obvious they take real pride in what they do, and that gives you total peace of mind when storing your belongings.
If you’re looking for a reliable storage facility in Lincoln with an amazing team and top-quality facilities, Wigwam Storage is the place to go. I wouldn’t hesitate to use them again and will happily recommend them to anyone.
I can’t recommend Wigwam Storage in Lincoln highly enough. From start to finish, the whole experience was fantastic. Every member of the team was incredibly helpful, friendly, and professional — nothing was too much trouble, and they genuinely went out of their way to make the process easy and stress-free.
The facility itself is excellent: clean, secure, well-maintained, and clearly run with a lot of care. It’s obvious they take real pride in what they do, and that gives you total peace of mind when storing your belongings.
If you’re looking for a reliable storage facility in Lincoln with an amazing team and top-quality facilities, Wigwam Storage is the place to go. I wouldn’t hesitate to use them again and will happily recommend them to anyone.
DMC
20:16 02 Dec 25
Great service and better facilities. Everting is done through an app and it’s very seamless.
Would recommend to everyone.
Would recommend to everyone.
Neil Holden
10:11 27 Nov 25
Fantastic experience, easy to set up, friends and professional! Facility is clean and well run! Would definitely recommend
Gary Parkinson
19:11 24 Nov 25
First class service from start to finish. Everyone at Wigwam Chipping Norton was friendly and professional, nothing was too much trouble. Sarah in particular did a fabulous job in accommodating our varied storage requirements and was very understanding and patient with us. We can’t recommend these guys highly enough 🙂
MartYn
16:49 24 Nov 25
Great service, friendly & Swift
rachel harrison
12:22 24 Nov 25
We cannot thank Kasey at Wigwam storage enough. Communication and help setting up was first class and in the very tight time scale from us for him to sort it out. Amazing!!! Thankyou again Kasey for sorting this out.
Janet Conway
16:15 20 Nov 25
Great service and exceptionally helpful staff !
Jocelyn Penque
09:57 19 Nov 25
Hi highly recommend Wigwam Self Storage Cheltenham. I called with an urgent request for last minute storage due to a house move and Casey, the manager, was polite, efficient and helpful. We have a great deal on storage for the next couple of months. Thank you to Casey and the Wigwam team.
Krista Pickering
15:43 18 Nov 25
Fantastic experience from start to finish.
The signing up process was easy, and the service from the staff was speedy, friendly, helpful and professional.
The app used to access the premises was easy to use and gave added assurance of the security of my items.
Once inside the premises were modern, clean, well lit, and directions to the storage unit were clear and easy to follow…. Even the lift had step by step instructions!
All in all a fantastic company and storage facility.
Thank you!
The signing up process was easy, and the service from the staff was speedy, friendly, helpful and professional.
The app used to access the premises was easy to use and gave added assurance of the security of my items.
Once inside the premises were modern, clean, well lit, and directions to the storage unit were clear and easy to follow…. Even the lift had step by step instructions!
All in all a fantastic company and storage facility.
Thank you!
Louis Walton
16:38 13 Nov 25
Really great service from the guys, all done remotely and efficiently! Highly recommend.
Alan Harvey
15:30 13 Nov 25
New modern clean units easy to access via the app, plenty of trolleys available large lift to get items in wide passage way in between units
Shirly Redvers-Jones
15:47 12 Nov 25
The team at Wigwam were extremely helpful and professional. I would not hesitate to use the storage facility again.
andrew morris
12:27 12 Nov 25
We found ourselves in a fix when my mums purchase failed to complete on a Friday so could not move in a van full of her belongings, so needed a storage unit at zero notice large enough to fit a Luton van of contents. Wigwam were so understanding and helpful and arranged for the unit to be available so quickly - a real godsend! As we only needed it for a week they explained how to only pay for 2 weeks rather than the normal month- so much cheaper that keeping the hire van van for a further week - thank you!
Mark Blezard
16:59 11 Nov 25
So, self-storage in a city like Bath is like giving candy to a kid, everyone wants/needs it. But to have such a slick operation as Wigwam, and two amazing managers on site is incredible.
The customer service is second to none, and facilities utterly perfect.
11 out of 10.
The customer service is second to none, and facilities utterly perfect.
11 out of 10.
Karen Mitchell
14:14 10 Nov 25
Extremely helpful staff and very attentive customer service. The process was very easy from start to finish. Would highly recommend Wigwam Self Storage.
Francesca Ferrari
10:37 07 Nov 25
Easy to access and very modern, high tech storage facility, with everything you need. Customer service are prompt, pleasant to talk to and thorough. Overall, very pleased with the service received so far.
S
17:09 05 Nov 25
Everyone I spoke to before leasing my unit was incredibly friendly. I had a tour of the site via phone so I knew what to do and expect.
I was very impressed everything is via the app and that side of things is very responsive and I have had no issues so far.
They even play the radio in there.
I was very impressed everything is via the app and that side of things is very responsive and I have had no issues so far.
They even play the radio in there.
Gergo Labancz
18:58 04 Nov 25
Absolutely fantastic service!!!
Holly was an absolute star, we were panicking as we were in the middle of our house moving and needed a quick storage area. Less then an hour after our first call we were already putting boxes to our Storage.
The site is nice and clean, the entry system is truly clever and makes the storage Access easy and quick.
Customer service is top notch 👌
Holly was an absolute star, we were panicking as we were in the middle of our house moving and needed a quick storage area. Less then an hour after our first call we were already putting boxes to our Storage.
The site is nice and clean, the entry system is truly clever and makes the storage Access easy and quick.
Customer service is top notch 👌
Deborah Kirkpatrick
16:54 04 Nov 25
The telephone staff are very friendly and efficient, helped me when I set the alarm off (oops), they provide very good service both prior to renting a unit and during the rental period. They helped me decide on the right size unit by letting me access to view the various sizes and shapes.
They talked me through the entering and exiting the facility. Jess was outstanding dealing with all the paperwork quickly and me being forgetful and dim.
Thank you very much, hopefully I won't set any alarms off again
They talked me through the entering and exiting the facility. Jess was outstanding dealing with all the paperwork quickly and me being forgetful and dim.
Thank you very much, hopefully I won't set any alarms off again
Bita Fallah
10:34 04 Nov 25
Great warm and welcoming reception which tells a lot about the rest of your journey there. Thank you so much!
Wayne Lindsay
13:55 31 Oct 25
Many thanks to Selina and Sascha at Wigwam Self Storage Bath for the great service during a hectic period of house-moving and stuff-sorting. Highly recommended.
House Imagination
13:51 31 Oct 25
We have been extremely impressed by the high level of service from Sascha and Selina at Wigwam in Bath. Following a busy period delivering our public arts project, we urgently needed a small space to store items and within one hour we had agreed a competitive cost and had keyless access via the app. Very happy and would highly recommend.
Jam Daniel
09:50 31 Oct 25
Staff were friendly and professional both on the phone and via email. No pressure, straight-forward process and easy to access.
Dominique Mitchell
22:41 30 Oct 25
Great facility! Easy to access, good instructions. The outstanding service was from the team at the head office, they were incredibly responsive, helpful and personable. You made a stressful situation SO much better, thank you. Still using the storage but know that the company is super flexible if I need to shorten or make it longer.
My one suggestion is to extend the timers on the doors when entering the storage unit as sometimes it enough time to unload big deliveries onto a trolley and get back to the unit building before the doors close!
All in all, AMAZING company! Couldn’t recommend more :)
My one suggestion is to extend the timers on the doors when entering the storage unit as sometimes it enough time to unload big deliveries onto a trolley and get back to the unit building before the doors close!
All in all, AMAZING company! Couldn’t recommend more :)
Nina Julian
13:53 29 Oct 25
Great experience from the get go. Easy to book. Staff are on the ball. Great communication. Facilities easy to access via app. Staff on hand if needed just give them a call. Highly recommend.
Trev Venn
13:47 28 Oct 25
Good value for newbies that need that extra storage space or entrepreneurs that need to get started. They have always tried to help with our needs and suceeded. Keep up the good work!
Iona minton
12:36 28 Oct 25
I enquired about a unit a few weeks ago and was helped by a lovely young lady called Selina. She showed me the units and gave me all the info I needed and followed up on email to make sure I had all the info. I also had some dealings with Sasha and she was equally as helpful. I ended up not needing the unit but their amazing service couldnt go unrecognised. Wigwam are lucky to have such a dedicated professional employees. They were a pleasure to deal with and behave in a way that you'd think they owned the business. Thanks Selina and Sasha for restoring my faith in customer service.
Iona minton
21:43 24 Oct 25
I enquired about a space in Bath a few weeks ago but was uncertain if I'd need it. I was helped by a lovely young lady called Selina. She went out of her way to give me info and showed me around the facillity. I didnt end up taking the unit but I had to write this because such service is rare nowadays. My sister has a unit at Wigwam and also raves abut the service.
Laura Harris
07:08 24 Oct 25
Really clean and tidy place, so easy to gain access with the app, Helen and Jess on the phone were both really friendly and helpful.
Jake McGregor
13:46 23 Oct 25
super lovely lady who sorted us out with a slightly bigger unit for the price, on ground floor so we could access it for large bulky furniture and it started next day! would definitely recommend. Easy access too. Better than storage king!!!
AF Ingall-Tombs
12:22 23 Oct 25
All went to plan, easy setup, easy access, just what was needed.
Julie King
10:43 22 Oct 25
Chipping Norton wigwam storage helped us when are removal company fell through. Lenny was extremely helpful showing us all the storage facilities inside and outdoors. Great flexibility and a good discount allowing us to move home with less hassle.
All the staff are very helpful and friendly highly recommended
Access is available 6am to 10pm
All the staff are very helpful and friendly highly recommended
Access is available 6am to 10pm
Fay Pepler
12:04 21 Oct 25
Good storage facility and amazingly helpful Customer Service.
Pete Hendry
11:32 20 Oct 25
Helpful staff, good location + nice clean storage
Jim Harrison
17:18 16 Oct 25
Initial trepidation at entry instructions dissipated when actioned Help from Sarah on telephone was first class. She would be head hunted by me if still working and not retired
System 4 Stars
Sarah 5 Stars
System 4 Stars
Sarah 5 Stars
Mary Welstead
15:38 14 Oct 25
Wigwam has taken good care of the shipment of our household possessions on our return from abroad.
The whole experience was excellent.
TheWigwam staff saw the shipment into the storage unit for us and made it all as simple as is possible when moving home and countries at the same time.
The storage building is well organised, clean, tidy, secure and access was available everyday for a significant number of hours.
Most of all ,the staff were kind, concerned, helpful and friendly. as anyone using the storage facility will learn.
Mary Welstead
The whole experience was excellent.
TheWigwam staff saw the shipment into the storage unit for us and made it all as simple as is possible when moving home and countries at the same time.
The storage building is well organised, clean, tidy, secure and access was available everyday for a significant number of hours.
Most of all ,the staff were kind, concerned, helpful and friendly. as anyone using the storage facility will learn.
Mary Welstead
Ailsa Holliday
09:30 14 Oct 25
Superb service and facilities at Wigwam! It is so easy to access units with parking and hours of access from 6am to 10 pm. Administration and on boarding was simple and professionally executed by Sascha at Wigwam. Sascha was professional, friendly, a great ambassador for Wigwam. Thank you!
BrianFromLondon
16:40 11 Oct 25
Kasey was really helpful and explained in detail how to gain access using the app which works very well. The storage unit is a perfect size for my items and the cost is very competitive. Thank you Kasey for all your help in arranging the storage unit for me. I would highly recommend Wigwam self storage in Cheltenham and the location is very convenient being in the centre of town.
Matthew Williams
16:08 09 Oct 25
Very friendly and super helpful service - highly recommended
fred T
11:08 08 Oct 25
Great service from start to finish, competitive price, easy access to storage area, would recommend
Clare Knight
17:40 07 Oct 25
Great storage unit, easy to access through the app and very well laid out.
Staff were very helpful on the phone setting everything up and compared to other units in Alton Wigwam are very reasonably priced.
Would definitely recommend them
Staff were very helpful on the phone setting everything up and compared to other units in Alton Wigwam are very reasonably priced.
Would definitely recommend them
Monika Laucevičiūtė
07:27 04 Oct 25
Wigwam Lincoln-Very friendly and caring personal. Quick service. Low prices including insurance. 100% recommended.
Ashfakur Rahman Titu
07:02 01 Oct 25
I’ve had a great experience with Wigwam Storage in Bath. The whole place is spotlessly clean and very well maintained. Salina has been amazing — always friendly, approachable, and happy to help whenever needed. I feel completely secure leaving my things here thanks to the excellent security system. The app and access system make it really easy to get in and out whenever I need to, and the prices are very reasonable compared to other options in the area.
Highly recommend this storage facility to anyone looking for safe, affordable, and hassle-free storage in Bath!
Highly recommend this storage facility to anyone looking for safe, affordable, and hassle-free storage in Bath!
Jim Darragh
18:27 29 Sep 25
Just taken a unit with wigwam. Very slick process, lovely people in the office and I love the technology solution for everything at the site. The whole site is well designed, clean and secure.
Elizabeth Gale
17:02 25 Sep 25
Great service. Easy to access storage.
Flexcom Systems
14:43 24 Sep 25
Very good, clean, modern, access with iPhone app was smooth
Sharada Weil
11:44 22 Sep 25
Great service, easy to use and Kasey was on hand to assist with getting everything set up. Storage units are clean and secure with digital access so no fears of losing keys or paying a hefty key deposit. Highly recommend.
Rob Stuart
09:28 22 Sep 25
I had a really positive experience moving in at Wigwam. Staff there (Selina in particular) kept me posted regularly and provided good transparent information about costs and unit availability. On my removal date, the staff showed the movers to the unit and everything went entirely smoothly. Wigwam is not a cheap option but the level of service is excellent - they also have a cool app to access the unit.
Bhairav Reddy
15:15 18 Sep 25
Swift and smooth move in process easily accessible
Kendo
09:31 17 Sep 25
Excellent service, great storage system
Zoo Ost
14:46 13 Sep 25
Hannah was particularly helpful and polite and the storage itself is spotless and clean. Great service
Martin Brewer
15:34 12 Sep 25
Reasonably priced with good access, very helpful as well 👍
Lowchii -
12:28 06 Sep 25
The app thats used to open the lockers and entrance doors work perfectly, the staff are very helpful and the move-in process was easy!
Michael
11:09 02 Sep 25
Excellent service at Wigwam. Competitive price and very helpful customer service. The unit is big and spotlessly clean.
Alice Dunn
09:12 01 Sep 25
Great storage facility clean and easy to access, Selina was amazingly helpful at setting up everything we need and is a friendly face at the unit. Would recommend 100%
Karen Muteze
10:45 28 Aug 25
This was an outstanding customer service experience. Although I was delayed, the staff graciously extended their working hours and patiently waited for my arrival, solely to ensure that I was shown how to access the building.
Much Appreciated ☺️
Much Appreciated ☺️
Peter Ralphs
17:49 26 Aug 25
I have used wigwam storage a couple of times & highly recommend their service. Kasey is friendly and efficient, the access via the app works well and both units have been clean and well maintained.
Will Wcconkey
11:39 22 Aug 25
Lenny has amazing customer service – I really can’t fault them as a company. Everything is easy to use and access.
I’d highly recommend them to anyone!
I’d highly recommend them to anyone!
Adrian Forsdyke
14:27 21 Aug 25
Very easy to use app software on your mobile, all activated via Bluetooth, you do need to be able to use this kind of system, but the access was simple, adequate parking, light dry and well ventilated, Thank you. (Lincoln units)
Nick Henriquez
09:37 20 Aug 25
Clean, easy-access storage for any reasonable needs in my area (Leatherhead). The usual restrictions on (large amounts) of battery storage etc. but otherwise very flexible.
Great service for a great price. Highly recommend.
Great service for a great price. Highly recommend.
Andrew Gosling
19:14 18 Aug 25
Very happy with Wigwam storage. Entry is easy via the app and there is easy access to all the units and a large lift to the upper floors. There are trolleys available to transport your stuff to/from your car if you have large or heavy items. The staff have been really helpful and respond quickly to queries. Would definitely recommend.
Paul Kaspar
08:08 18 Aug 25
Very helpful team, and pleased with the storage space which is accessible, dry and clean.
Jonathan Macnamara
09:08 15 Aug 25
Great service got what I wanted website price was the same as quote. Talked me through everything and answered all my questions. Site is easy to access. A great find in Bath.
James Cox
08:14 12 Aug 25
Fantastic, secure facility with a seamless process to access storage. Very helpful and responsive staff.
Jeff Hawkins
08:46 08 Aug 25
superb. Clean and well lit. very helpful staff. Easily accessible using app on phone. I had a bit of difficulty setting up the app ( problems with my phone and not their app) but Kasey was very helpful and patient in getting it sorted.
Sally Verney
07:52 05 Aug 25
Great service from Sascha and Selina. Perfect for my short term storage needs and great value for money. Thanks very much, will definitely use again.
Cedric Bridger (CB)
12:37 04 Aug 25
Excellent facilities at great prices. No complaints at all. The member of staff who dealt with us, Sasha, was also extremely welcoming, efficient and professional. Would easily use this company again in the future.
Katie Sapkota
10:23 04 Aug 25
Very efficient service.
Andrew Dale
12:17 01 Aug 25
Wigwam Storage Lincoln has been an extremely efficient and easy storage solution. The units are clean, secure and the process has been great, thank you!
Jake Xu
10:22 25 Jul 25
Great facility, and the team are super helpful and friendly. Appreciate their flexibility and support throughout the process. Would highly recommend!
Charlotte C
14:01 21 Jul 25
Great facility, clean and very easy to use. Friendly and helpful staff!
Patrick Holbrook
14:36 15 Jul 25
Very handy storage , much cheaper than other companies for same size and really handy central location , staff are very friendly and it’s always clean and tidy. Highly recommended for your storage needs.
Saxone Maguire
08:08 15 Jul 25
I had the perfect service from Kasey at Wigwam. Super efficient, super helpful, easy access and very clean space for all our things. Couldn't have been happier.
Michelle Farrow
18:24 08 Jul 25
So easy to get all set up. The staff are so knowledgeable and friendly. On my first visit to the storage unit it was self explanatory on the app on how to enter and find my unit. Definitely recommend Wigwam for storage 👌
philip walton
13:16 07 Jul 25
Super helpful staff, easy access to storage of which is of excellent quality in Cheltenham town centre. Fair price for storage.
portia cartwright
15:40 05 Jul 25
Team were really helpful and everything exactly as sold.
Roddy Keenan
10:07 05 Jul 25
Simply outstanding. Used the facility in Bromsgrove and from the outset the staff were terrific, providing assistance and support whenever it was needed. There was never any difficulty finding someone to speak to whenever I had any questions and staff were always extremely helpful - they were a pleasure to deal with. Thanks a million!
Jessie W
16:10 04 Jul 25
I have used the Wigwam storage unit twice now, as it is reasonably priced and is in an accessible location in Cheltenham. Kasey is a friendly and a great member of staff who makes renting out the unit very simple and keeps in contact throughout the whole process. Would highly recommend.
Grace Challinor
09:38 03 Jul 25
Great facility. Brilliant customer services. Easy access. Found the app easy to use. Would definitely recommend.
Kyla Cruz
17:15 02 Jul 25
Very helpful and affordable service. Staff explained everything pre and post service. Easy access, lots of options for storing in there. Good price .
Jessica Lyndon
08:42 01 Jul 25
We just moved items into the storage unit in Bath. Super easy process, from viewing units to booking, setting up monthly payments and using an app to access the unit. Selina was so helpful. Also easy parking and access, off London Road. Clean and safe
Karen Lyle
14:49 26 Jun 25
Easy and very friendly xx. Cannot recommend highly enough x
Tim Sumner
08:56 26 Jun 25
Excellent, friendly service. Great Team
Mark Hartnell
09:42 22 Jun 25
Easy to use and clean storage, very impressed, would recommend 👍🏻
Joshua Mutxh
11:48 16 Jun 25
Rented a space to store some items in between moving university accommodations. Great customer service, really well priced and an easy to use and secure site. Would recommend and use again.
Geofrey Oteng
13:58 15 Jun 25
A great storage solution. Highly automated access to your storage. Imagine opening your storage unit using bluetooth on your phone. Super convenient cause you always have your phone with you. Have had no issues. Seamless, from the storage to the customer service. Very friendly team.
Drewella Butler-Browne
16:32 06 Jun 25
It's a very well.organised clean site
Tom Moreton
05:23 05 Jun 25
This is a great place! Staff are really nice and helpful and the storage itself is very secure, clean and easy to access with trolleys provided. Would definitely recommend to anybody and will be using for the considerable future!
Sally James
20:19 04 Jun 25
Very impressed with Wigwam, great personal interaction and lovely to get to talk to actual people! Love the key App and have been assured that it is possible to slow down the door closures, which were a bit of a pain.
Very happy client so far, thanks to Lenny and team 🙏😃
Very happy client so far, thanks to Lenny and team 🙏😃
Nik Jovčić-Sas
08:55 04 Jun 25
Great choice for storage - used it while using house, was simple and great facilities. Had amazing customer service from Selina.
Sam Francis
14:49 03 Jun 25
Efficient and friendly customer service, great storage facility, easy to access and use via the dedicated app.
Drew Exton
11:49 03 Jun 25
Great customer service by Lenny and the unit is perfect!
Patryk Graczyk
20:20 24 May 25
All good and convenient.
spence farley
17:11 23 May 25
The team is always helpful and storage units are great
Patricia Jackson
12:14 22 May 25
Wigwam storage units in Lincoln are fantastic. From the first contact to ask about the storage to now 5 months later it has been exceptional. The price is very good. I am happy that my items are safe.
The units are easy to access, they are spacious and clean. I have a lot of camping equipment plus all my Xmas decorations (I have a lot) in the winter we will also be storing our hot tub. We also have lots of stuff that was the children’s when they were growing up. It has given us the spare room back at the house.
Staff are always polite friendly and very helpful.
The units are easy to access, they are spacious and clean. I have a lot of camping equipment plus all my Xmas decorations (I have a lot) in the winter we will also be storing our hot tub. We also have lots of stuff that was the children’s when they were growing up. It has given us the spare room back at the house.
Staff are always polite friendly and very helpful.
Daisy McAndrew
15:17 16 May 25
Great service / very friendly and efficient.
The Garden Goddess Ltd
07:30 16 May 25
Never rented a storage container before and I am really pleased with Wigwam as they have been so helpful and was super easy as well as the price was really good. Would throughly recommend
David Williams
13:18 15 May 25
Excellent new storage facility in Alton. Clean and well organised. All opened up using an app so no staff on site so it’s very quiet. I cannot praise the office staff highly enough. I made an error of judgment when I chose the size of unit I thought I required. After nearly filling the original unit I realised my mistake and within half an hour I was allocated a bigger unit down the hall which made relocating to it much easier. As it was also a Friday night when I realised my error they allowed me to have the two units until the next day to give me time to swap over. The staff were so helpful and made a stressful day much easier than it could have been.
josephine santos
09:16 08 May 25
Neat and friendly
BARRY MULHEARN
16:21 06 May 25
All staff have been extremely helpful in explaining all the options to us. Very good security, very convenient to be able to use our own code and get in at any time to suit us. Very good to receive a monthly e-mail regarding the invoice. Would definitely recommend to anyone who is thinking about storage.
Aimi Hautau
09:13 06 May 25
I had an outstanding experience with Wigwam Storage. The staff were incredibly helpful and guided me through the entire process to access my unit with ease. The unit itself was very clean, and the whole process was seamless from start to finish. I also felt reassured by the strong security measures in place. Highly recommend for anyone needing reliable and friendly storage services.
Rob Hauxwell
20:20 22 Apr 25
Great setup & love the ease of use through the app.
Shaun Boyes
08:28 21 Apr 25
Great customer service.
Tom Bellord
07:51 07 Apr 25
Wigwam offer a superb variety of storage solutions with robust security and monitoring systems, giving you the confidence that your goods will be stored in very safe hands. Access is made very easy with personalised codes allowing you to come and go at your convenience. The team on the front desk are also all extremely friendly and helpful. We could not recommend Wigwam Storage more highly.
Saffron Finch
11:50 28 Mar 25
Great service. The team is very responsive and helpful and the storage unit - and the whole facility - is very clean and secure. Highly recommend!
Brenda Burrows
11:47 28 Mar 25
What a fantastic company
The staff are extremely friendly and helpful. Thank you Lenny for dealing with our emergency fast and supportive,
The staff are extremely friendly and helpful. Thank you Lenny for dealing with our emergency fast and supportive,
Ant Hughes
20:46 27 Mar 25
Well organised. Not pushy. They made some helpful suggestions when I realised I'd not booked enough space. They gave me all the options. Were fair with the costs. Transferred the service agreement and had the paperwork ready when I came back with the next load. What a nice bunch of people to deal
alex wehl
19:48 27 Mar 25
Great location, great facility and great service. What’s not to like? Price? It’s competitive.
Greg Booker
16:09 25 Mar 25
App worked smoothly - site is clean and modern, unit was sensibly designed and easy to get to. Only tiny complaint is our unit was about as far away from the front door as it can be (albeit without having to use the lift) but I guess someone has to be :-) The roller doors on the 100 sq ft unit we have were beautifully balanced such that you'll want to be careful you don't use too much force when opening and closing them. The trolleys might take a little bit of time to get used to the rear-wheel steering particularly when heavy loaded but if you're used to somewhere like B&Q you'll be fine.
For full disclosure, we've only just rented the unit and filled it up, but the experience so far has been great. Response times to emails and helpfulness of staff has been excellent.
For full disclosure, we've only just rented the unit and filled it up, but the experience so far has been great. Response times to emails and helpfulness of staff has been excellent.
Mary Townsend
17:15 19 Mar 25
I have had reason to use Wigwam Self Storage in Chipping Norton recently and found Sarah to be helpful kind accommodating and professional with a great deal of knowledge... I would recommend this storage facility
Thankyou
Thankyou
virginia muthoni
14:49 19 Mar 25
Great and friendly staff with amazing service and a clean place for storage.
I would highly recommend .
I would highly recommend .
Simon Olstead
21:10 11 Mar 25
Great customer service, easy to use app and very clean and secure storage units. Would highly recommend.
Chris Sallis
12:28 11 Mar 25
Very clean premises, and easy to access via their app. Staff on the end of the phone are all very polite and friendly and are very helpful. Especially Jess who went out of her way to help me and explain everything to me to make renting a storage unit a very simple process
steve merrell
14:43 05 Mar 25
Found Wigwam 5 minutes drive away, all access is on my cell and everything worked perfectly first time of accessing site.
Mark Darwin
14:54 04 Mar 25
Very competent staff, easy process and very secure units. Still worth 5 stars even though I would prefer longer hours for access.
Would highly recommend.
Would highly recommend.
Marc Scott
14:05 04 Mar 25
Super friendly team. The units are spacious and everything is ran through an app so it's really easy to get in and get your stuff packed away 😀
Carl
12:26 04 Mar 25
Simple to sort and the app worked great for accessing the unit.
Jen Smith
08:23 26 Feb 25
Happy with my storage and the staff are lovely
Trevor Mott
16:11 14 Feb 25
Everything ran smoothly, the unit was perfect for my requirements, the staff were incredibly helpful....and then when I left, my deposit still has not been returned 3 weeks later. There is no excuse for the return of deposits to take this long and I am advised it can take up to 4 weeks. That is why this not a 5 star review
Stephen John Davis
09:37 12 Feb 25
Excellent service with friendly management. Easy to use locking systems. Perfect town centre location
Harold Dickson
12:52 31 Jan 25
Kasey was very helpful
Richard Cole
11:28 21 Jan 25
Clean, efficient, great price. All in all very happy with WigWam
Jenny Gordon
10:03 19 Jan 25
Easy and convenient with plenty of parking. Staff very helpful and quick to respond to emails. We would highly recommend.
Arthur Hemming
17:00 17 Jan 25
Very happy with our storage unit staff were very helpful when we started explaining how we got in and out and how to use the lift the area inside clean yes very good.
Eli
23:21 08 Jan 25
extremely good storage unit and always friendly and welcoming staff, definitely recommend.
Kirstie Howe
15:24 18 Dec 24
Excellent service, lovely staff.
Kenneth Hales
11:30 18 Dec 24
Great experience renting storage through Wigwam. Seamless account setup and access to the storage.
Beautifully clean facilities, fully automated access. Ample parking and menouvering space for cars and vans.
Beautifully clean facilities, fully automated access. Ample parking and menouvering space for cars and vans.
Freddie Metcalfe
09:57 17 Dec 24
Amazing service! Absolutely cannot fault at all, Sarah did her absolute best to ensure I got what I needed and to accommodate my needs. She was very friendly and nothing was too much trouble. 10/10
Ann Barton
10:06 16 Dec 24
Absolutely fantastic service and the staff are so amazingly helpful.
So easy to use the storage unit.
Thank you to Wigwam self storage Lincoln.
5*****
So easy to use the storage unit.
Thank you to Wigwam self storage Lincoln.
5*****
Fobby
18:18 09 Dec 24
Amazing value at this new storage site. Easy to use and access, easily the best price we found locally. Special mention to Jess who helped us with our questions and made the process of moving our stuff in stress free.
Matt Grosvenor
14:52 30 Nov 24
A really reliable storage service. Access is straightforward and there are always trolleys available. Selina has been my point of contact throughout my contract and she is an excellent professional who has made my storage experience a very positive one. Thank you Selina.
Danny
23:27 26 Nov 24
A few issues at the beginning which were quickly and easily resolved. The unit is exactly what we wanted and the facility is great; again, big up Kasey for being helpful and showing us how things work on our first visit
Harrison Ferris
04:26 12 Nov 24
Incredibly friendly service through the time I used them and very helpful app as well which was easy to use. Reasonably price and storage more than spacious enough for what I needed
WAKAYAMA SHIN
09:40 28 Oct 24
Very satisfied with the reliable service and support provided by SoreAway.
My wife and I moved back and forth between Cheltenham and other European countries during our two months long trip, Mr.Harrison( Kasey) supported us friendly and professionally.
We will definitely use it again next time.
See you !
My wife and I moved back and forth between Cheltenham and other European countries during our two months long trip, Mr.Harrison( Kasey) supported us friendly and professionally.
We will definitely use it again next time.
See you !
Nick Mayhew
16:13 22 Oct 24
Good value service, attentive team. Highly recommended.
Inès Boulaigue
08:32 20 Oct 24
Excellent customer service, great storage units; everything is simple to use and very practical.
Itzvihaan
10:02 16 Oct 24
Absolutely amazing service and amazing people. Easy to setup and value for money for students looking to leave things over summer.
Nicola Cooper
18:44 12 Oct 24
Excellent experience!
We needed sudden storage after selling our parents’ house. I stopped in at the Bromsgrove branch and found it unmanned, (which I now know is normal).
I rang the number and spoke to an extremely helpful employee who offered me immediate, remote access to the building and let me see inside two different sized units.
After that, the set up was extremely quick!
I applied in the morning and was able to drop stuff off the same day. Everything is activated by an app on your phone but staff can be contacted by phone if needed.
On my second visit (after lots of rain) I did notice a pool of water not far from my unit. I rang up and by next day it had been sorted. No recurrence.
I am really happy with the unit and the excellent service.
We needed sudden storage after selling our parents’ house. I stopped in at the Bromsgrove branch and found it unmanned, (which I now know is normal).
I rang the number and spoke to an extremely helpful employee who offered me immediate, remote access to the building and let me see inside two different sized units.
After that, the set up was extremely quick!
I applied in the morning and was able to drop stuff off the same day. Everything is activated by an app on your phone but staff can be contacted by phone if needed.
On my second visit (after lots of rain) I did notice a pool of water not far from my unit. I rang up and by next day it had been sorted. No recurrence.
I am really happy with the unit and the excellent service.
Bunny Bush
10:42 08 Oct 24
I needed local storage so my friend recommended this place ! I went along to look round I just can not believe how much space they can offer you all dry clean well lit and importantly safe!! They think of everything there trolleys lifts and electric tail
Lift so you don’t have to struggle in and out with your things lots of parking too
The best thing that made me hire space is the ladies in reception they were so accommodating and helpful so thank you
Lift so you don’t have to struggle in and out with your things lots of parking too
The best thing that made me hire space is the ladies in reception they were so accommodating and helpful so thank you
Lesley Halvey
09:41 25 Sep 24
I highly recommend Store Away.
I hired storage for my daughter to store all her Uni belongings while she was away for the summer.
Sasha provided excellent friendly service. Always at hand to help with any questions from the beginning to the end of our contract.
Great value for money.
Thank you Sascha.
I hired storage for my daughter to store all her Uni belongings while she was away for the summer.
Sasha provided excellent friendly service. Always at hand to help with any questions from the beginning to the end of our contract.
Great value for money.
Thank you Sascha.
Anastasia Khlemanova
11:05 16 Sep 24
Used StoreAway to store my stuff over the summer because I was moving off university campus. It was really easy to use, simple to find, the staff was really friendly, they were always quick to respond to my emails, and the price was very reasonable for the service provided.
Fobby
09:19 11 Sep 24
Very impressed with this brand new storage facility. The security and access is very impressive and it’s so easy using my mobile to open the gates and doors. I spoke with Helen and Sarah who were brilliant and made moving in my stuff very simple. Well done Wigwam, I am glad you've opened in Alton.
TARIQ ALEEM
10:56 07 Aug 24
Very helpful and affordable service. Staff explained everything pre and post service. Easy access, lots of options for storing in there. Good price .
Andy Hopkins
10:38 07 Aug 24
Great place in town centre. New clean units of all sizes, reasonably priced. Casey was very helpful in getting us sorted.
Harry and Ed McIver-Lyon
10:08 07 Aug 24
Great service from the staff. Highly recommended.
Cassie Yeldham
08:04 07 Aug 24
Great service, great location, the cheapest around, great quality of storage unit, easy to get in/navigate, and very friendly staff. Chuffed with finding this place whilst I was in between houses for a couple of weeks! Highly recommend
Hayley Jones
11:29 30 Jul 24
Great storage facility with really flexible options and great customer service. Clean and well-maintained onsite, has everything you need (although trolleys a bit of a challenge to manoeuvre!)
Joel Jordan-Walker
17:01 13 Jul 24
I had the pleasure of arranging my storage needs through Helen.
Helen was efficient, proactive, enthusiastic, engaging and more importantly had a great sense of humour.
You could not ask more of a person or company.
Thank you.
Helen was efficient, proactive, enthusiastic, engaging and more importantly had a great sense of humour.
You could not ask more of a person or company.
Thank you.
Anita Deane
15:15 27 Jun 24
We have used this place several times to buy cardboard boxes and bubble wrap. All the staff are friendly and helpful, and there's plenty of parking outside.
Soose Little
09:22 27 Jun 24
The whole set up is amazing . Great place to store anything . The owners could not be more helpful and nothing is too much trouble . I would recommend this to anyone wanting to store their goods.
henrietta cain
14:37 09 May 24
Professional and friendly staff, easy booking in system , I arrived with my documentation, was shown the variety of storage spaces available, chose one and moved in that day! Would highly recommend
David Nixon
12:58 27 Apr 24
Very helpful staff, nice clean facilities
Robert Haydon
23:08 06 Feb 24
Very clean facility, very easy people to deal with. Guidance on unit size available on website. East booking. Trolleys and sack truck available in airlock. Mobile phone access system was easy to learn how to use and instructions on the goods lift were clear and concise. Very pleased I chose Wigwam Self Storage.
John Ricketts
16:28 23 Jan 24
This storage in Bromsgrove is absolutely fantastic, so easy to use with mobile app. Customer service brilliant, would highly recommend.
jane smith
17:30 18 Dec 23
Found all the staff at Wigwam helpful and efficient, time was taken to show us around a number of units to help decide what size we would need. The day we started to move things into the unit was straightforward. Unit was very clean. Would recommend
abigail cremin
17:13 07 Nov 23
Great customer service and really easy to use system when entering the units.
phillip hunt
14:04 02 Nov 23
Well taken by surprise just how good this experience was. The app for access works perfectly every thing is like new and excellent condition. When you enter the storage main door there’s all types of trolleys pallet trucks etc to help you get to your unit.
Highly recommend this company
Highly recommend this company
Anita Bennett
17:20 14 Sep 23
First time using a storage unit and was bit apprehensive but the staff at Wigwam storage are so friendly and helpful that they made everything very easy. The storage unit was easy to find and the app easy to use and any problems there was always someone on the other end of the phone to help. The unit was clean and tidy and it was nice to have music in the background. Would definitely recommend.
Leslie Ifeanyi Ehirim
18:47 23 Aug 23
Whoa, where do I start from, the guys there deserve more than a 5-star, pleasant, patient, good listeners, etc. Having used other storage this is the 1st I've experienced where the guys are happy to get involved with your stuff. The app allows you to have access which for me was way better than the traditional locks. I got there needing a big size but the guys advised that I get my stuff in 1st to see the best size (they were rather concerned about what suits my needs rather than the money) Luke and Kacey you guys are rock starts. Please keep this up. I'll recommend StoreAway Self Storage any day anytime.
Jennifer Wilson
00:10 21 Aug 23
All the staff were very responsive and didn't mind answering several email questions before the start of the contract. The app that allows access was super easy to use and the facilities are clean and in excellent condition. Rolling carts made move-in and move-out of our items so much easier.
Vikki Jones
13:57 14 Jun 23
What a fantastic setup! All members of staff are incredibly professional with a friendly manner and provide a brilliant service.The storage unit is ultra secure, but easy to navigate once set up. We were very impressed with everything from initial enquiry through to the end of our contract.
Would definitely recommend.
Would definitely recommend.
Kelly Turner
11:30 16 Mar 23
Wigwam have generously donated a unit to The Basement Project for our food bank. It is very high tech and access is managed through an app which is simple to use. Jos and the team have been really supportive and are easy to contact if we have any questions.
Dani Di Cio
13:26 03 Mar 23
I cannot recommend StoreAway enough for all your storage needs. The customer service I have received has just been fantastic. Luke is so helpful, friendly and professional. As are all the other staff I have met. Nothing is too much trouble. Not only is it conveniently located in the centre of town it’s so easy to access as you have an app on your phone so no faff with padlocks etc. Extremely competitive prices. Thank you so much Luke & all your team for making it such an easy process & for the incredible service. Dani
Sharon Tomkinson
17:18 20 Dec 22
Let down by an online delivered van hire hours before we needed it (Nationwide) - had a ring round and discovered Wigwam also did van rental and they were closer to us. They were so helpful - quick, efficient and professional and did what they said. They saved our home move in the cold and snow. Couldn't have been happier with service - and patience even after we rang back and said - are you sure it will be there tomorrow when we arrive? . Would highly recommend.
Clare Cpx
15:20 21 Jan 22
Our 40ft international container 'off loaded' with no problems. Wigwam helped with a storage unit they knew would be the correct size! We had the unit for 6 months as we slowly moved things to our new home. I always felt safe, Wigwam is very clean and well lit. Most importantly EVERYONE at Wigwam were very professional, helpful, knowledgeable and understanding. They were even able to downsize my unit to save me money as I made progress. I would use them again for certain. My unit was upstairs and the huge easy to use goods lift made it super quick to access the units upstairs. I took out insurance which was flexible depending on my progress. The picture is of my smaller unit at the end once empty.
Rachel Munday
16:24 20 Dec 19
Very efficient and friendly service for great storage spaces at a competitive price. Guided through carefully at the start to make sure we got the right sized space for our needs and for our budget. Really supported through the "moving in" process & beyond. Would definitely recommend to friends and family needing storage but also extremely professional set up for small or independent business needs.